topic Re: No Service in Mobile Network discussions

No Service

JP172 — Sun, 27 Oct 2024 09:57:01 GMT

"No service" at top of screen. Call Failed if I try calling 150. Wifi is connected and wifi calls is switched on. Have tried the SIM in two different handsets. Completely stuck.

Any ideas appreciated.

Re: No Service

bristolian — Sun, 27 Oct 2024 12:55:19 GMT

Have you been able to use WiFi-calling on this phone previously? Do other internet-based functions work over the same WiFi connection?

Re: No Service

Chris_B — Sun, 27 Oct 2024 14:32:54 GMT

@JP172 If the device shows no service and the sim doesn’t work in a different device and you do normally have a cellular connection in this location and there are no known network issues in this area and WiFi calling doesn’t work then you need to request a replacement sim. But is this a contract sim or PAYG sim ?

Re: No Service

bristolian — Sun, 27 Oct 2024 14:38:27 GMT

@Chris_B wrote:

If the device shows no service ... and you do normally have a cellular connection in this location and there are no known network issues in this area..

Try a manual network search via the phone's network selection menu - does EE show? And if yes - can you manually select it?

If EE doesn't show, you've just proven a local network outage and the "no service" is explained. If EE does show, then whether you can select it or not, would be evidence (or not) of an account/SIM issue.

Re: No Service

JP172 — Sun, 27 Oct 2024 16:35:30 GMT

Thank you, yes earlier i borrowed someones phone to call in to EE. They are sending a replacement SIM.

@bristolian I couldn't turn off automatic searching.

Hopefully I'll get there with a new SIM. Funny thing this situation has shown me, I need Whatsapp and Email far more than I need the ability to take/make calls.

Thanks all for responding.

Re: No Service

Leanne_T — Mon, 28 Oct 2024 08:59:41 GMT

Hi @JP172

Thanks for coming back to us and letting us know a replacement SIM has been sent.

Please let us know if this works for you and you have service showing once the SIM arrives.

Speak to you soon.

Leanne,