topic Re: Network problems i live in Liverpool i cant make or receive calls so frustrating in Mobile Network discussions

Network problems i live in Liverpool i cant make or receive calls so frustrating

Bagga72 — Tue, 22 Oct 2024 14:02:17 GMT

I can't make or receive calls from my area i was with giffgaff only been with ee for a couple of months on a contract but I'm only getting bits of signal i want to end my contract because it's pointless having a phone that I can't use i need my phone for work any help would be appreciated

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Katie_B — Tue, 22 Oct 2024 16:19:52 GMT

Hello @Bagga72.

Welcome to the EE Community.

Are you experiencing this in multiple areas of Liverpool or just the one?

Speak soon,

Katie

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Bagga72 — Tue, 22 Oct 2024 17:02:40 GMT

It's happening in different locations i need my phone for work if this doesn't get any better then il have to end my contract because it's pointless having a phone i can't use

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Katie_B — Tue, 22 Oct 2024 17:12:04 GMT

Thanks for confirming this @Bagga72.

Have you been able to test your SIM in another phone?

What phone are you using at the moment?

Speak soon,

Katie

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

bristolian — Tue, 22 Oct 2024 17:26:00 GMT

Are these in locations where good coverage is predicted on the website coverage map?

Do you know whether other EE users are having similar problems?

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Bagga72 — Tue, 22 Oct 2024 17:52:40 GMT

I' don't have another phone I'm using the one I got from yourselves it's a Samsung galaxy 6 flip phone if this issue isn't sorted soon I will end my contract with you

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Michael_D — Wed, 23 Oct 2024 07:48:56 GMT

I understand you want to get it sorted @Bagga72, but we do need to establish if it is something with the phone or the network.

Have you checked the areas where you are having trouble on our network checker?

Michael

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Bagga72 — Wed, 23 Oct 2024 17:11:24 GMT

I'm gutted I switched from giffgaff to you absolutely useless having a brand new phone and a network that's useless because I can't make or receive calls I won't to no if I can get out of my contract

Re: Network problems i live in Liverpool i cant make or receive calls so frustrating

Christopher_G — Thu, 24 Oct 2024 08:55:25 GMT

Hi @Bagga72

Did you get a chance to take a look at the network status checker that @Michael_D posted above? It will let you know if we're aware of any problems in your area, and give you the opportunity to report one if we're not.

Chris