topic Re: Mobile network in Mobile Network discussions

Mobile network

Victoria19911 — Fri, 18 Oct 2024 09:19:53 GMT

My mobile network has been down for a couple of days and im not able to receive any calls or make any calls in my area

Re: Mobile network

Michael_D — Fri, 18 Oct 2024 11:33:58 GMT

Hi @Victoria19911

Welcome to the community.

I know how important it is to have the phone working, especially when we rely on them so much now.

Are there any problems showing when you enter your post code on our network checker?

Michael

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 12:04:17 GMT

Apparently maintenance is being carried out in my postcode. Its just awkward has i need my mobile in case my sons school calls me

Re: Mobile network

Michael_D — Fri, 18 Oct 2024 12:09:31 GMT

I know what you mean @Victoria19911

Do you have WiFi available at all? If you do, you can switch on WiFi Calling which is a free service that connects you to the network through the WiFi so you can call and text as normal while the work is taking place.

Michael

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 12:46:34 GMT

I’ve switched on the wi-Fi calling. How will I know when the maintenance has been done

Re: Mobile network

Michael_D — Fri, 18 Oct 2024 12:53:06 GMT

You can sign up for updates on the network checker @Victoria19911

Once you have checked the status, click on 'Find out more', which will take you to the login screen for your EE account. When you login it will give you an option to receive updates on the network in the area.

You can also leave WiFi Calling on in the background as it won't impact the usage when the network is working as expected and will help if you have any trouble or are in an area with poor signal and an available WiFi connection.

Michael

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 13:18:44 GMT

It’s not coming up to receive updates

Re: Mobile network

Michael_D — Fri, 18 Oct 2024 13:21:36 GMT

Have you been able to login to your account through the network checker? @Victoria19911

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 13:28:21 GMT

Yeah I’m logged in

Re: Mobile network

Michael_D — Fri, 18 Oct 2024 13:30:52 GMT

@Victoria19911

I've just tried the steps for my address and once I'd entered the post code and it showed there was a problem, I clicked on the section saying 'Find our more', it then asked me to login, and when I did it took me straight to a page to set up notifications.

Can you show a screenshot of what you see? Please block out any personal details or post codes.

Michael

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 13:41:38 GMT

This is what I get

Re: Mobile network

Linzi_H — Fri, 18 Oct 2024 13:46:29 GMT

Thanks for trying @Victoria19911

It just looks like the page isn't loading correctly for you for some reason.

Can you try a different web browser or device to see if this does the trick?

Linzi

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 13:56:15 GMT

I tried on a different device and it’s still not working

Re: Mobile network

Linzi_H — Fri, 18 Oct 2024 14:05:26 GMT

If you contact us directly @Victoria19911, one of our team can set this up for you over the phone.

If you have WiFi calling switched on, the call should stay connected with no disruptions.

Linzi

Re: Mobile network

Victoria19911 — Fri, 18 Oct 2024 14:17:29 GMT

Ok thank you