topic Re: Sim not working/lost signal in Mobile Network discussions

Sim not working/lost signal

JNS92 — Tue, 15 Oct 2024 21:11:44 GMT

Have never had an issue with signal where I live.
today I lost signal at 11am and have been unable to make calls and send messages since unless on wifi.
ee service checker is not working
no online reports of service being down
cannot use the network check text service as… no signal…
cannot call helpline… no signal
husbands phone is also EE got 5g and working fine?!

Re: Sim not working/lost signal

Chris_S — Wed, 16 Oct 2024 07:09:11 GMT

Hiya @JNS92 I know myself how frustrating it is to loose signal when you need it.

Have you noticed any improvements in your service today?

We have an online reception checker which you can access here: Reception checker

Could you try that checker and let me know if you can see any issues please?

Chris S

Re: Sim not working/lost signal

bristolian — Wed, 16 Oct 2024 07:10:16 GMT

@JNS92 wrote:

today I lost signal at 11am.....husbands phone is also EE got 5g and working fine?!

Try a 2-way SIM-swap

Put the working SIM in the non-working phone, what result?

Put the non-working SIM in the working phone, what result?

Re: Sim not working/lost signal

JNS92 — Wed, 16 Oct 2024 07:19:08 GMT

Hi Chris, still no improvement and the service status checker not working

Re: Sim not working/lost signal

Chris_S — Wed, 16 Oct 2024 07:29:12 GMT

Oh that does sound odd, I've just used the checker to check my postcode and it's came back with a result without any issues.

If you don't mind, could you try opening the link to the reception checker with a different browser?

Chris S

Re: Sim not working/lost signal

JNS92 — Wed, 16 Oct 2024 07:37:42 GMT

Hi Chris.

Re: Sim not working/lost signal

JNS92 — Wed, 16 Oct 2024 07:38:37 GMT

The coverage checker works but the service status checker does not

Re: Sim not working/lost signal

Christopher_G — Wed, 16 Oct 2024 08:52:01 GMT

Are you logged into your EE account when you try to check the service status, @JNS92?

Were you able to try on a different device or browser?

Service status in your area

Chris