topic Re: No service - Harrogate in Mobile Network discussions

No service - Harrogate

SteadyT — Mon, 14 Oct 2024 15:07:11 GMT

Hi,

Is anyone else seeing poor signal / coverage with EE in Harrogate? I'm at work HG28QT inside but sat by the window and currently have between zero and 1 bar although the 5G logo is being displayed. running speedtest app I get 8.62 down, 0.91 mbps up. The EE coverage map says I should have much better than that.

is a mast down or something?

using a Samsung S21

Re: No service - Harrogate

bristolian — Mon, 14 Oct 2024 14:50:28 GMT

Is this a recent problem? Sounds like you've used the "check coverage" option on the webtool rather than "check status" for a search against known outages.

I suspect you may be on the edge of 5G service and your phone is preferring that, to a stronger 4G layer. If so - this would be entirely by design.

Re: No service - Harrogate

SteadyT — Mon, 14 Oct 2024 15:03:57 GMT

right now I have 1 bar and an E symbol.

the speedtest won't even run!

it was never this bad in the recent past

how do you check if a mast is off-line?

Re: No service - Harrogate

bristolian — Mon, 14 Oct 2024 16:26:53 GMT

Try toggling flight mode if you're on 2G, see if this reconnects your phone to 4G/5G service.

Local faults can be checked via the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker - with a follow-on option to "report a problem" if necessary.

Re: No service - Harrogate

SteadyT — Mon, 14 Oct 2024 18:12:12 GMT

Thanks

tried a flight mode

coverage says Excellent coverage 4G, in and outside. no way thats true atm

report submitted

Re: No service - Harrogate

Michael_D — Tue, 15 Oct 2024 08:34:17 GMT

Do you find that the signal improves if you move out of that area? @SteadyT

The network team will have a look into the problem report and get back to you as soon as they can.

Michael

Re: No service - Harrogate

SteadyT — Tue, 15 Oct 2024 11:52:50 GMT

It's still poor but different, that's to say at HG28QT now I have a 5G symbol and zero bars. In the middle of Harrogate town center I had 4G and 1 bar this morning.

Last night at home I did a speed test, in the past I've had fantastic speeds e.g. 80 -90 down. last night I got 5.37 down, 0.17 up

something has definitely changed in Harrogate

Re: No service - Harrogate

Michael_D — Tue, 15 Oct 2024 11:55:52 GMT

Thanks @SteadyT

Keep an eye out for a text or email from the network team with their findings.

If it does come back to say they haven't found anything, I'd recommend getting in touch with our tech guides so they can have a look into it further for you.

Michael

Re: No service - Harrogate

SteadyT — Wed, 16 Oct 2024 15:52:29 GMT

Hi,

I got an email from the network team saying they can find no issue in my {Home_Postcode}. I've just run another speed check in my home postcode and I'm getting 113 mbps down and 38.1 up which is fantastic.👍

The main issue thought, was at work HG28QT, could the network team do similar check's / actions for HG28QT please?

Many thanks

Steve

Re: No service - Harrogate

bristolian — Wed, 16 Oct 2024 16:05:05 GMT

@SteadyT wrote:

The main issue thought, was at work HG28QT, could the network team do similar check's / actions for HG28QT please?

You can raise a report on the status webtool for any UK postcode where you believe there to be an issue.

Re: No service - Harrogate

23456fdsfs — Thu, 07 Nov 2024 19:41:28 GMT

All of hornbeam lake seems to have gone terrible after the recent mast updates. ( this is what a chap on the phone said had recently happened in the area)

I used to be able to get 3 or 4 bars of 4G signal inside and out at work, now I get 1 if I’m lucky, and most of the time there’s no signal at all - if anything it’s a mast downgrade opposed to upgrade!

I’ve submitted a report too, as have a few others - hopefully something will get fixed sooner rather than later

Re: No service - Harrogate

Simes20 — Sun, 17 Nov 2024 00:40:05 GMT

Steady

I too having similar issues with signal.

Absolutely no mobile signal, via a Pixel 6a.

Was working fine up up until a couple of months ago.

Very frustrating.

Phone works fine away from home so definitely the EE signal.

EE say no issues but reality is different. EE....?

Re: No service - Harrogate

SteadyT — Sun, 17 Nov 2024 09:43:38 GMT

@EE come on, time to take action re the signal at HG2 8QT Hornbeam Park, Harrogate please.

Re: No service - Harrogate

Rach_H — Sun, 17 Nov 2024 13:34:09 GMT

Hi @Simes20,

We know how important it is for you to be able to stay connected. Have you spoken with our team about the issues you're having at home?

Rach

Re: No service - Harrogate

Simes20 — Sun, 17 Nov 2024 14:07:17 GMT

Rach, no I thought it was a temporary issue. However sounds like a glitch following an upgrade that ain't working the way it should. we have 4 EE Sims... 1 in my pixel 6a and 3 more each in i-phone 13s.

All suffering the inability to use web on the network when at home. Obviously not the end of the world but we are expecting the service to work, which currently appears not to be the case. Also it also appears that network calls at home and in Harrogate are compromised also as connections appear difficult to make.

Regards

Simon

Re: No service - Harrogate

23456fdsfs — Sun, 17 Nov 2024 14:30:17 GMT

Hi Rachel,

unspoken to your team earlier too ( for the 3rd time after promised updates that’s never appeared). They tried to tell me there was no issue with the mast they updated, and it was actually how the houses and other buildings are built - which i told them is complete waffle, given it worked fine until this upgrade.

I believe they have now raised a call against the mast? But I guess the more people that text “FAULT ADVISOR” to 150, the more it will highlight it?

Re: No service - Harrogate

Simes20 — Sun, 17 Nov 2024 16:12:16 GMT

Rach.

I am now the proud owner of a badge awarded to me by EE.

I now wear this with the utmost pride. However, I have just checked and my service has not improved.

I am looking forward to being awarded an "improved signal" badge, and hopefully very soon 😉

Regards

Proud customer Simes 🫡

Re: No service - Harrogate

SteadyT — Mon, 18 Nov 2024 11:57:06 GMT

18/11/2024 11.32am sat by the window HG28QT and 1 bar (sim 2 piggybacks ee), if I move away from the window at all the signal is gone. Come on @EE Obv's a mast issue. Are EE just going to ignore this or take action?

Re: No service - Harrogate

Linzi_H — Mon, 18 Nov 2024 12:09:25 GMT

Hi @SteadyT

I can see you have signal showing on your device, so there is service where you are. Do you use WiFi calling when indoors to help keep things running smoothly?

If you're facing any issues with your services though, please use our Coverage Checker as this will scan for any known issues within your postcode area.

If nothing is found, then please report this to us using the "report a problem" section.

Also following on from @Rach_H's advice above, I would suggest contacting us directly so the team can run further checks.

Linzi

Re: No service - Harrogate

23456fdsfs — Tue, 19 Nov 2024 12:19:49 GMT

just had another EE text - stating there is no issue in the area, but this thread and what we are all experiencing clearly shows there is an issue since the mast updates!

Frustrating doesn't even cover it!