topic Re: Activating 5G standalone in Mobile Network discussions

Activating 5G standalone

paulchauveau — Tue, 01 Oct 2024 13:44:49 GMT

Hi Debbie,

I am really struggling to get 5G SA enabled on my S24 with X24 All rounder plan and have tried physical sim then eSIM and finally a sim that I am told by EE shop is from new stock.

Ive tried to test in Manchester and Central London. The postcodes have been confirmed as being in 5G SA coverage.

Ive had many calls and 2 with level 2 tech. I’m waiting on a call back from the second.

I use engineering mode in the phone to see if on 5G SA. I’m only on NSA.

It took me two weeks to get my Vodafone phone onto 5G SA when they first launched. But have it a good coverage.

Paul

Re: Activating 5G standalone

Lesley_W — Tue, 01 Oct 2024 16:27:36 GMT

Hi @paulchauveau

Thanks for coming to our community.

I'm sorry you are having trouble using the 5G Standalone. I'm pleased you have spoken to someone and escalated it to our level 2 team. Please let us know any updates from them.

Lesley

Re: Activating 5G standalone

paulchauveau — Wed, 02 Oct 2024 11:12:58 GMT

Hi Lesley,

Sadly I haven't found anyone at EE who has successfully connected a phone to the EE 5G SA network so far.

All we are doing at the moment is guessing at possible problems and eliminating.

I'm going to try EE PR dept later and see if they have any success stories.

Cannot believe this is so difficult after all the press coverage at launch on 5th September by the EE CEO Marc Allera.

Best regards,

Paul

Re: Activating 5G standalone

paulchauveau — Wed, 02 Oct 2024 11:14:44 GMT

Neither of the level 2 tech guys have had enquiries on 5G SA and the shops, 2 in London and 1 in Manchester have no experience and little info.

Re: Activating 5G standalone

maverick6 — Wed, 02 Oct 2024 19:35:37 GMT

Hi, just letting you know my experience of trying to get on 5g standalone. I've been into a EE shop and was told that I'm probably already on it even though the SIM info page clearly said I was on NSA, left the shop feeling they didn't know anything and was being fobbed off. Some information I have seen suggests certain phones have to be enabled before you can connect so guess it's a game of wait and see 😞

Re: Activating 5G standalone

Kevbur12 — Fri, 04 Oct 2024 15:50:44 GMT

Not to be condescending as I know this may sound like the obvious by now or when suggested in the past laughable. YOU NEED A NEW 5G STAND ALONE ENABLED SIM I believe.

Re: Activating 5G standalone

bristolian — Fri, 04 Oct 2024 15:52:43 GMT

@Kevbur12 wrote:

YOU NEED A NEW 5G STAND ALONE ENABLED SIM I believe.

You believe incorrectly. 5G-SA needs to be enabled on your SIM.

Re: Activating 5G standalone

paulchauveau — Sun, 06 Oct 2024 07:15:28 GMT

You need a 3GPP R15 sim to enable 5G SA on a compatible supported phone.

Re: Activating 5G standalone

maverick6 — Sun, 06 Oct 2024 09:32:50 GMT

Is yours working now? Do you have to specifically ask for a r15 as there's no mention of them on ee 's replacement SIM page, so a recent esim doesn't work? Information coming from ee is a bit **bleep** when users have to work to figure stuff out.

Re: Activating 5G standalone

bristolian — Sun, 06 Oct 2024 09:38:52 GMT

There is no way for end-users to identify whether a SIM is of a particular standard or not, the vast majority of recently-issued ones are.

Frontline CS agents are not likely to understand the terminology or the request.

Re: Activating 5G standalone

maverick6 — Sun, 06 Oct 2024 10:18:33 GMT

Well they should. Why launch a new service and not brief customer services as to the ins and outs of the new service.

Re: Activating 5G standalone

bristolian — Sun, 06 Oct 2024 11:00:48 GMT

@maverick6 wrote:

Why launch a new service and not brief customer services as to the ins and outs of the new service.

Understanding the network architecture and radio engineering aspects of services, is the task of network engineers. It would be unnecessary for the vast majority of users - even if they wanted to, which most don't.

That is not the task of frontline CS, who can use process guides and follow an escalation process as required.

Re: Activating 5G standalone

maverick6 — Sun, 06 Oct 2024 11:15:55 GMT

You sound very knowledgeable ....so can you provide any help or advice to paulchauveau original post?

Re: Activating 5G standalone

maverick6 — Sun, 06 Oct 2024 12:30:18 GMT

So that's a no then 😂

Re: Activating 5G standalone

bristolian — Sun, 06 Oct 2024 14:36:17 GMT

@paulchauveau wrote:

Neither of the level 2 tech guys have had enquiries on 5G SA

L2 are a team within CS, but are not part of network engineering. If they can't resolve an issue, they should be raising fault tickets into the relevant support team - for network-side checks to be made.

I have suspicions as to the underlying cause here, but these are based on a hunch rather than anything concrete. Not sure what's meant by "that's a no then".

Re: Activating 5G standalone

paulchauveau — Thu, 10 Oct 2024 13:24:16 GMT

Thanks for posting and I'll be getting onto L2 again and get them to raise a 'fault ticket' as you have suggested. Why they haven't done this already I don't know.....

Re: Activating 5G standalone

paulchauveau — Thu, 10 Oct 2024 13:44:17 GMT

Hi,

Can you share your suspicions as to the underlying cause pls?

Re: Activating 5G standalone

paulchauveau — Fri, 11 Oct 2024 10:41:56 GMT

Can somebody from EE please confirm that someone somewhere has successfully accessed 5G SA with a Samsung S24?

I am having to go to an EE shop in London to ask them to try my sim which is confirmed R15 in another S24 phone. Then the L2 tech team will have exhausted all possible solutions that they are aware of. They will then raise a fault ticket.

Everybody I have spoken to at EE has not got any experience of 5G SA. This is crazy after the fanfare of the launch on 5th Spetember. There must surely be someone at EE who has seen a phone on their 5G SA network and can then look at my phone, sim and contract. Why isn't there a 5G SA specialist or dept?

I feel like crying after all the running around I have done and the hours on the phone.....

Re: Activating 5G standalone

maverick6 — Fri, 11 Oct 2024 10:55:20 GMT

I've a new Samsung s24 bought from Samsung UK and can confirm that I'm running 5g standalone. I'm using a recent esim and running android version 6.1 not the latest 6.1 .1 which hasn't arrived on my phone yet.

It's not brilliant though as the download speeds are lower than it was before but we'll see going forward 😀

Re: Activating 5G standalone

maverick6 — Fri, 11 Oct 2024 11:00:01 GMT