topic Re: Weak signal in Mobile Network discussions

Weak signal

Missniesjj — Fri, 04 Oct 2024 17:51:47 GMT

I have 1 bar of signal and no 5g in B23 area and at times in the middle of city centre as well.

Need help to resolve this

Re: Weak signal

Chris_B — Fri, 04 Oct 2024 18:32:19 GMT

@Missniesjj Have you ever requested a replacement sim ? Have you tried your SIM card in a different device or a different EE sim in your device? Until you test the above it could simply be your device has a fault.

Re: Weak signal

Northerner — Fri, 04 Oct 2024 19:01:06 GMT

Hi @Missniesjj

Have you checked EE local network for issues.

https://ee.co.uk/help/service-status

It maybe you're just in a poor signal area. Try restarting your device.

Thanks

Re: Weak signal

Missniesjj — Fri, 04 Oct 2024 19:55:43 GMT

I am new to EE been with them only a month

Re: Weak signal

Missniesjj — Fri, 04 Oct 2024 20:03:11 GMT

Already restarted device

Re: Weak signal

bristolian — Fri, 04 Oct 2024 23:25:23 GMT

There's nothing wrong with "only one bar" - it's still coverage. Your phone will always use 4G whenever 5G is unavailable, is it not doing that?

Are you having problems making or receiving calls, sending or receiving texts, or using mobile data? If so, what are they?

Re: Weak signal

Missniesjj — Sat, 05 Oct 2024 03:00:09 GMT

The 4g wasn't working as well and I couldn't use data but could send texts

Re: Weak signal

Ali_A — Sat, 05 Oct 2024 14:04:52 GMT

@Missniesjj

What handset are you using your SIM card in?
Are you able to test your SIM card in an alternative device at all?

Ali