topic Re: Signal problems in Mobile Network discussions

Signal problems

DJGAZZA — Mon, 12 Feb 2024 14:49:13 GMT

Can anyone tell me why my signal in my house is only on 1 bar while when I was with PlusNet who used EE for their signals was always on full amount yet EE is never anywhere near that and why I can not get WiFi calling yet on PlusNet I had it 2 things that is turning my experience with this company yet nobody at EE will even help me?

Re: Signal problems

Chris_B — Mon, 12 Feb 2024 16:02:45 GMT

@DJGAZZA You should have Wi-Fi calling it just might need to b enabled on your account customer service can check this for you.

you should also have the same signal strength now your with EE. What device is it ?

Re: Signal problems

DJGAZZA — Mon, 12 Feb 2024 16:29:22 GMT

Well I do not have it when I had it with PlusNet until I turned to this rubbish should have known with it been owned by BT overpriced and definitely not the UK No1 mobile company what a shambles this is yet nobody is at this com0any is helping me at all beginning to think I made the wrong choice maybe I should have gone back ot o2 as I know in my house it is always full signal.

Re: Signal problems

DJGAZZA — Mon, 12 Feb 2024 16:32:57 GMT

At the moment a Samsung A13 answer no it is not 5G I hope to have a new phone this month that supports 5G my sim says 3G yet when I am out of the house my phone says 4G for data what a joke this is and no I will never use iPhone ever again either total rip off phones.

Re: Signal problems

Leanne_T — Mon, 12 Feb 2024 17:56:01 GMT

Hi @DJGAZZA

Do we have any reported signal problems for your area showing on the EE Coverage & Network Status Checker | Check your signal if you enter your postcode, device and select 'check status'?

Have you had 4G showing at home since you transferred?

We are switching off 3G, full details and help can be found in our We’re Switching Off Our 3G Network (ee.co.uk) Help page.

Leanne.

Re: Signal problems

bristolian — Mon, 12 Feb 2024 18:44:06 GMT

Onscreen signal bars are only a rough guide to service, often different phones can give differing readouts when being served by the same site - hence it not being the be-all-and-end-all. Also fewer bars can often be caused by using high-band carriers which will give better data service than "more bars" on low-bands.

What service issues are you having, which you believe are being caused by the perceivably reduced service?

Re: Signal problems

DJGAZZA — Mon, 12 Feb 2024 21:13:40 GMT

As I said in the original post that PlusNet whobuse EE signals were always full bar on this phone yet ever since I came to use EE who told me that PlusNet only got about a 3rd of the strength EE customers get so why was this phone full with them uetnonly 1 bar with this company then why I can't get an answer yo a simple question is beyond me.

Re: Signal problems

DJGAZZA — Mon, 12 Feb 2024 21:18:17 GMT

For sim cards it says LTE 3G yet when I am on data it says 4G. There are no problems as I said all over tg8s city I struggle with a signal on EE but never had that problem on PlusNet yet nobody from EE will even help to find out why some helpful company this is may as well find someone else again..

Re: Signal problems

bristolian — Mon, 12 Feb 2024 23:15:04 GMT

There are various reasons why onscreen bars can differ between two phones.

To move from speculation into a reasoned answer would need the two phones side-by-side and a comparison of specific radio parameters. Can you arrange this?

Re: Signal problems

DJGAZZA — Tue, 13 Feb 2024 08:33:58 GMT

OK come on what part of using PlusNet at full bar and then EE 1 bar in the same phone don't you understand not a different signal at all using the same phone masts as PlusNet as they piggy backed on EE signals so do not give me different phones have different signal strengths it is the same phone EE are and overpriced joke not surprising been owned by overpriced BT now is it.

Re: Signal problems

bristolian — Tue, 13 Feb 2024 08:38:55 GMT

I refer you to my previous post, if you want anything more than a vague speculative answer. - should be able to perform the test on 2 phones or single device with dual-SIM slots. Happy to explain the radio parameters you'd be looking for, and how to find them - much easier on Android than Apple though.

Re: Signal problems

DJGAZZA — Fri, 16 Feb 2024 18:14:18 GMT

No problems with the service just EE and their crap signal wish I never took PlusNet up on the offer they got for EE SIM cards just EE won't bloody help me what so ever mind shouldn't be surprised with EE been owned by BT the worst phone company in th world pathetic EE customer services and as for the messaging part on EE app nobody to talk to on there either useless chat or who or what idiot invented that.

Re: Signal problems

DJGAZZA — Fri, 16 Feb 2024 18:16:47 GMT

Oh I got a brand new phone and it is 5G as well and the signal still as crap as it was on my Samsung on 3&4G yet as I said still nobody willing to help is it worth staying with this crap company knowing it may well get worse not better?

Re: Signal problems

Katie_B — Sat, 17 Feb 2024 14:13:23 GMT

Hi @DJGAZZA.

Have you been able to report this to our technical care team on 150?

The team will have account access and will be able to complete further tests.

Katie

Re: Signal problems

DJGAZZA — Sat, 17 Feb 2024 19:11:36 GMT

I tried to but was waiting over 25 minutes to speak to someone so hung up I have even mentioned it in the Shop but got no offers of help I will not phone up ever again and as for your pathetic chatbot well as bad as EE's customer services if nobody in your shop is willing to help then I won't hold my breath for the phonelines as I said I refuse to even call your BT owned company again wish I never got this damn SIM card the only good thing was how quick it was delivered nothing else same as trying to register for rewards it won't let me finish it at all.

Re: Signal problems

Chris_B — Sat, 17 Feb 2024 19:32:33 GMT

@DJGAZZA So in other words you just want to complain and actually do nothing to try and resolve this. Im starting to see common trend with your posts.

Re: Signal problems

DJGAZZA — Sat, 17 Feb 2024 19:33:23 GMT

I want someone to bloody help me is it that hard to do?

Re: Signal problems

bristolian — Sat, 17 Feb 2024 19:38:42 GMT

As suggested twice previously in this thread, are you in a position to have 2 phones side-by-side, or 2 SIMs in the same phone, one with the perceivably weaker signal? That would give an opportunity to compare some specific radio parameters to identify the reason for this issue.

Your alternative is to swap SIMs between a "working" phone and a "non-working" phone and see if the problem follows the SIM or remains with the phone.

Re: Signal problems

DJGAZZA — Sat, 17 Feb 2024 19:48:16 GMT

No I do not use 2 phones or SIM cards as my old number was transferred to EE within a couple of days as I said PlusNet piggy back on EE's signal which I was told is weaker that EE's which is wrong with the other company it was full signal even in the city centre where EE's signal is no more than 2 bar anywhere I go and the 5G masts are just over the road from my house so either EE are lying about there signals or their employees do not know the truth about it not blaming you I blame EE and BT who own this company and BT do not care about any as long as they get their money which is why I believe I made the wrong choice to move here because PlusNet had good offers for SIM card only deals for their customers as they are shutting their mobile services down so EE are lying about their service and how much stronger their customers signals are.

Re: Signal problems

DJGAZZA — Sat, 17 Feb 2024 19:49:30 GMT

Oh so now you go quiet on me does that mean no help then?