topic Re: EE signal brighyon in Mobile Network discussions

EE signal brighyon

Brian150 — Mon, 30 Sep 2024 15:51:43 GMT

I am having the conbection problems in the Brighton area. Been going on for a long time now and EE do not have an answer to resolve this problem. Had to make 999 call recently for a serious RTC . And the call drop out whilst talking to emergency services. Been with EE for years. About time for a change. Any help from anyone to resolve this.

Re: EE signal brighyon

bristolian — Mon, 30 Sep 2024 16:02:33 GMT

Can you be more specific on what "conbection problems" means? Does the predicted coverage in your area broadly match that of the "check coverage" option on https://ee.co.uk/help/mobile-coverage-checker ?

All networks have good & bad coverage in some places, your comment about EE not having an answer suggests a previous interaction?

Re: EE signal brighyon

Brian150 — Mon, 30 Sep 2024 18:26:07 GMT

Hi
I have been having issues for some time. Calls not connecting. People calling and not getting through. More miss calls. Phoned EE a number times and they come back and say there are no issues. When out in an unobstructed area by any trees and house or buildings. Still cannot connect a call. The phone only shows 1 bar for signal strength. My phone is not an old model. This is most areas around Brighton.
Regards
Brian
Sent from my iPhone

Re: EE signal brighyon

bristolian — Mon, 30 Sep 2024 19:41:42 GMT

Whether your phone shows one bar or five bars is immaterial - that's still bars of coverage.

When EE-CS told you there were no issues, did you point out that calls not connecting when coverage is shown, is clear evidence of an issue? There's a process for investigating call problems, and it doesn't sound like CS have followed it.

Can you use mobile data whilst on calls?

Re: EE signal brighyon

Brian150 — Tue, 01 Oct 2024 05:40:07 GMT

Hi
I can make calls through WiFi. The calls on the phone are very intermittent. Other people in the house have the same problem. I have called 4 times to EE over a period of 4 months to resolve this but get the same replies. There is no problem there end. ??.
One operator did tell me that there was a significant drop in calls from the mast in the area where people were experiencing the same issue.
Sent from my iPhone

Re: EE signal brighyon

Michael_D — Tue, 01 Oct 2024 10:19:31 GMT

There is definitely something that needs to be looked at further with our tech guides @Brian150, especially if there is multiple phones impacted.

Have you reported a problem when entering the post code in the Network Status Checker?

Michael

Re: EE signal brighyon

Brian150 — Tue, 01 Oct 2024 11:53:16 GMT

Hi Michael

Done a check on all areas and it tells me that all good outside and in the house. This is norm when I do signal checks. It never shows any issues.
frustrating.

Re: EE signal brighyon

Michael_D — Tue, 01 Oct 2024 12:23:56 GMT

There would be an option to report a problem when you have entered the post code @Brian150.

That will go to our network team for them to have a look at the local sites to see if there is anything that may be causing this to happen, and address it if there is.

Michael

Re: EE signal brighyon

Brian150 — Tue, 01 Oct 2024 13:13:28 GMT

Hi Micheal
Di d a post check and reported a fault with details.
Sent from my iPhone