topic Re: St Albans in Mobile Network discussions

St Albans

edsaunders15 — Fri, 27 Sep 2024 11:24:25 GMT

27/9/24 - No mobile web access. is there a mast problem?

Re: St Albans

Schockwave — Fri, 27 Sep 2024 11:46:34 GMT

Hello @edsaunders15 ,

Welcome to the community,

You can check here:

https://ee.co.uk/help/mobile-coverage-checker

Re: St Albans

bristolian — Fri, 27 Sep 2024 12:11:14 GMT

Is this specifically a problem with mobile data - i.e. are you able to make & receive calls, send & receive texts?

Or is the issue of data, because you have no coverage?

Re: St Albans

Leanne_T — Fri, 27 Sep 2024 14:06:55 GMT

Hi @edsaunders15

I can see you've had some great advice from @Schockwave and @bristolian to get updates for the area.

You can also find up to date information on the main Coverage in St Albans post.

Thanks 🙂

Leanne.

Re: St Albans

nujumo — Sat, 28 Sep 2024 14:07:32 GMT

Yup there's a problem. The mast that served the area have been decommissioned with no replacement! You can find out more here: https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-St-Albans/m-p/1447867#M38006

It's an absolute disgrace!

Re: St Albans

nujumo — Sat, 28 Sep 2024 14:10:09 GMT

Hi Leanne,

Given you wrote this https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-St-Albans/m-p/1447867#M38006, why are you letting people no that there is no longer service due to a mast being taken down without a replacement?

Re: St Albans

Schockwave — Sat, 28 Sep 2024 15:06:35 GMT

@nujumo , if you actually read it properly, they had to remove the mast due to the development, and now they have to find another area to put a mast, and it is not as simple as that, but as soon as a replacement area has been found, then you will have good reception.

Re: St Albans

bristolian — Sat, 28 Sep 2024 15:33:36 GMT

@edsaunders15 wrote:

27/9/24 - No mobile web access. is there a mast problem?

As per my previous post - there's an implication in this post that this could be a data-specific issue and/or has only developed in the past few days.

@edsaunders15 - is this correct? Your issue won't be the "Notice to Quit" site if so. These landlord/site redevelopment issues affect all networks from time-to-time, EE has a very open approach compared with others. But if your issue is recent, this won't be the cause.

Can you clarify?