topic Re: Whitchurch, Hampshire in Mobile Network discussions

Whitchurch, Hampshire

Duncan1975 — Sun, 22 Sep 2024 18:47:28 GMT

Hello everyone

The mast covering whitchurch in Hampshire appears to be down

Shows full signal but has no internet throughput

Do any engineers watch these threads?

Thanks 🙏

bristolian — Sun, 22 Sep 2024 19:05:48 GMT

If a site is off-service, it provides no coverage. The fact you have full coverage disproves that.

There is monitoring of the radio network, but the symptoms you describe are best reported via the online webtool.

https://ee.co.uk/help/mobile-coverage-checker > "Check status" > If necessary, "report a problem"

Northerner — Sun, 22 Sep 2024 19:16:29 GMT

In addition to @bristolian you can report issues via 150 CS.

Thanks

Duncan1975 — Tue, 24 Sep 2024 07:55:23 GMT

Thanks 👍