topic Emergency calls only in Mobile Network discussions

Emergency calls only

Maggieerskine — Sun, 22 Sep 2024 01:30:59 GMT

I have been using same sim card for years but suddenly started saying emergency calls only. Please help

Re: Emergency calls only

XRaySpeX — Sun, 22 Sep 2024 04:22:00 GMT

Is it on contract or PAYG?

Re: Emergency calls only

Maggieerskine — Sun, 22 Sep 2024 10:53:23 GMT

PAYG

Re: Emergency calls only

XRaySpeX — Sun, 22 Sep 2024 12:02:03 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.