topic Re: Issues with Call Reception at University and on Train in Mobile Network discussions

Issues with Call Reception at University and on Train

a_ghazavi — Thu, 19 Sep 2024 15:39:23 GMT

Hi everyone,

I’ve been having ongoing issues with receiving calls in certain locations, such as indoors at the University of Surrey (e.g., 5/6GIC and Battersea Court) and when traveling by train between Guildford and Byfleet. People have mentioned they tried to contact me multiple times but couldn’t get through, and I only receive their voicemails. This happens most of the time in these areas.

Has anyone else experienced similar signal issues in these locations? Any advice or suggestions on how to resolve this would be greatly appreciated!

Thanks,

Re: Issues with Call Reception at University and on Train

Northerner — Thu, 19 Sep 2024 16:36:12 GMT

Hi @a_ghazavi

You can check your local network status here but ultimately there will be holes in the network where there is little to no coverage.

Thanks

Re: Issues with Call Reception at University and on Train

a_ghazavi — Thu, 19 Sep 2024 16:38:31 GMT

Thank you, @Northerner.

How can I report them to EE Tech Service Team?

Ali

Re: Issues with Call Reception at University and on Train

Northerner — Thu, 19 Sep 2024 16:40:24 GMT

Hi @a_ghazavi

You can report via the link above "still having problems" or call EE CS on 150.

Thanks

Re: Issues with Call Reception at University and on Train

bristolian — Thu, 19 Sep 2024 16:58:33 GMT

Check that your phone shows coverage and either VoLTE or VoNR in these locations?

Re: Issues with Call Reception at University and on Train

a_ghazavi — Thu, 19 Sep 2024 17:05:55 GMT

It shows that "this service is not available!"!

Re: Issues with Call Reception at University and on Train

a_ghazavi — Thu, 19 Sep 2024 17:07:05 GMT

@bristolian Yes, it shows. However, sometimes, especially indoors, it does not work.

Re: Issues with Call Reception at University and on Train

Chris_B — Thu, 19 Sep 2024 17:12:20 GMT

@a_ghazavi No network will guarantee a working signal indoors as building block signal but if you have WiFi access you also have access to WiFi calling.

Re: Issues with Call Reception at University and on Train

bristolian — Thu, 19 Sep 2024 17:13:07 GMT

Failed calls when VoLTE or VoNR is displayed, should be reported - initially via the means already suggested.