topic Re: service down in Mobile Network discussions

service down

silversue1 — Thu, 19 Sep 2024 11:17:47 GMT

Service down but not according to website < Cambridge area 'Phone not available'

Re: service down

Chris_B — Thu, 19 Sep 2024 12:35:40 GMT

@silversue1 When you went to THIS website did you click the check service status? And did you report that fault ? Just to check have you tried restarting the device? Is anyone else with you on EE also having the same issue?

Re: service down

silversue1 — Thu, 19 Sep 2024 15:05:23 GMT

Turned off and on. Turned airplane setting on and off , Tried several
times. Then left it for 3 hours. Have home wifi now but no ee. No phone
signal
Asked if anyone else having issues .

Re: service down

Ali_A — Thu, 19 Sep 2024 17:29:54 GMT

Hi @silversue1

As you have home WIFI, can you activate WIFI calling in your phone? This is a benefit from EE included in your service plan.

It’s uses any accessible Wi-Fi as a local transmitter, and so allows you to be able to make and receive calls/texts even with low or no mobile signal.
Just to explain- this doesn't change the signal from the mast, So you may still see low bars of mobile signal showing on the phone.
You can find out more about it at EE Wifi Calling

If you have an android, just go to your keypad as though you are going to make a call > press 3 dots at top right > settings > WIFI calling > switch it on
There may also be an option below this that says "Network preferred". If you click this and change "calling preference" to WIFI preferred".

For iPhones it's Settings > Phone > WIFI calling

Once switched on just leave it on permanently. Your phone will automatically swap between the best connections.

Ali

Re: service down

silversue1 — Thu, 19 Sep 2024 17:33:23 GMT

Thank you. After 3 hours , I managed to get my home page up and used wi fi
calling to call 150. Chit chat . Suddenly, magically up
and running. 🤷‍♂️

Re: service down

Ali_A — Thu, 19 Sep 2024 17:50:04 GMT

@silversue1 Ah that's great to hear your service is back up and running.

Thanks for also coming back to let us know 🙂

Ali