topic Re: Dropped calls in Mobile Network discussions

Dropped calls

Hillview2002 — Wed, 18 Sep 2024 15:54:08 GMT

We has gone terrible over last 18 months, they don’t know what’s wrong but it’s costing me money now, if they knew the problem they would fix it, 36 dropped calls in on day, sort your **bleep** out ee

Re: Dropped calls

bristolian — Wed, 18 Sep 2024 15:51:19 GMT

@Hillview2002 wrote:

36 dropped calls in on day,

If you're experiencing dropped calls when coverage is displayed, you have a fault and should report that.

Re: Dropped calls

Hillview2002 — Wed, 18 Sep 2024 19:06:50 GMT

I’ve been through this you always say nothing is wrong, ask anyone in Flintshire your signal has gone terrible 😞

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Re: Dropped calls

bristolian — Wed, 18 Sep 2024 19:11:36 GMT

I'm just a user like yourself, I've said nothing of the sort!

You should follow the CS escalation process if they're refusing to investigate faults.

Re: Dropped calls

Hillview2002 — Wed, 18 Sep 2024 19:13:50 GMT

Haha sorry mate thought it was EE contacting me, just sick to the back teeth with them, thanks

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Re: Dropped calls

bristolian — Wed, 18 Sep 2024 19:27:36 GMT

What have you done, investigation-wise, to eliminate a phone fault?

This is primarily a user-user forum, any EE staff posting on here do so as "Community Support Team"