topic No network in Mobile Network discussions

No network

Abbie1611 — Tue, 17 Sep 2024 08:24:37 GMT

I came back from abroad yesterday, my phone worked perfectly fine yesterday after we landed.

Today I have "Not on a registered network" keep popping up on my phone, and I cannot make any calls at all. I have tried to call EE for support and obviously cannot make any outgoing calls, tried to find a Web chat to no avail... I don't know what to do to fix it or get help

Re: No network

Chris_B — Tue, 17 Sep 2024 08:43:23 GMT

@Abbie1611 have you tried just restarting the device ? Have you checked to see if there is a network issue in your area ? Use THIS and click the check service status. Does WiFi calling not work also.

Re: No network

Katie_B — Tue, 17 Sep 2024 08:48:16 GMT

Hello @Abbie1611.

Thanks for coming here.

What phone are you using?

Are you able to try manually connecting to the EE network?

Katie

Re: No network

Abbie1611 — Tue, 17 Sep 2024 09:07:15 GMT

I have a Samsung s21, I have tried this but EE isn't coming up as a potential option for me to click on

Re: No network

Abbie1611 — Tue, 17 Sep 2024 09:08:41 GMT

I have turned wifi calling on and it is still won't let me call, it says no network despite my preference now being changed to WiFi calling

I can't send the text to check the network in my area either as I have that set up as a notification usually

Re: No network

Schockwave — Tue, 17 Sep 2024 09:12:39 GMT

You can click on it, and you should be able to see whether there is a problem in your area. I have it set up for notifications, but I can still check if I need to, so that you can also notify them if they have not picked it up, you can report, as they may not know, so I would definitely suggest you do that.

Re: No network

Abbie1611 — Tue, 17 Sep 2024 09:23:07 GMT

I have checked this, no issues in my area

Re: No network

bristolian — Tue, 17 Sep 2024 10:07:42 GMT

@Abbie1611 wrote:

I have tried this but EE isn't coming up as a potential option for me to click on

Are you saying that EE is not showing available when you do a manual search? That suggests a loss of coverage in your location if so.

It shouldn't prevent WiFi-calling working, if your phone can see a wireless hotspot.