topic Re: Cannot hear anyone on calls in Mobile Network discussions

Cannot hear anyone on calls

Lizzywizzy — Mon, 16 Sep 2024 17:28:34 GMT

Hi, I have the same problem as bob. There is no point in phoning 150 as I won't hear them. Any other suggestions as I am a vulnerable older female who might need to phone emergency services

Re: Cannot hear anyone on calls

Leanne_T — Mon, 16 Sep 2024 14:04:27 GMT

Hi @Lizzywizzy

I am sorry you are experiencing problems on calls and no one can hear you, and I would love to help you further 🙂

Can you hear the other person OK?

Which model phone are you using?

Speak soon.

Leanne.

Re: Cannot hear anyone on calls

bristolian — Mon, 16 Sep 2024 17:19:02 GMT

Your post has been moved to a new thread to add some detail here.

Are you experiencing a complete, 100% loss of all outgoing audio on every call regardless of location? Do you hear the ringtone? Or does audio come & go during calls?

Do you have any issues with any of your phone's other audio functions, such as video streaming? How long has this been a problem?

Re: Cannot hear anyone on calls

Lizzywizzy — Wed, 18 Sep 2024 12:17:26 GMT

The problem I was having seems to have resolved itself over night. I can now hear callers. I switched my phone off for 8hrs and it was functioning normally when it was switched back on. There is nothing wrong with my phone so I don't know what happened after I changed to EE. I did see a post somewhere where they said it could take 24hrs after installation for their phone to work properly