topic Re: My Place update text alerts in Mobile Network discussions

My Place update text alerts

Mdlaw — Tue, 22 Mar 2022 15:24:48 GMT

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network.

Can anyone tell me how to unsubscribe from the alerts please?

Re: My Place update text alerts

Leanne_T — Tue, 22 Mar 2022 15:48:51 GMT

Hi @Mdlaw

Thanks for coming to the community.

I've sent you a private message for some details.

Leanne.

Re: My Place update text alerts

XRaySpeX — Tue, 22 Mar 2022 16:24:19 GMT

You can't once you've taken your no. away from EE. That's the flaw in the system.

Re: My Place update text alerts

Lucyfoster87 — Tue, 27 Sep 2022 13:09:18 GMT

Hi,

I am having the same problem. I have left EE and still get the texts and can’t find how to stop them. Please could you help? Lucy

Re: My Place update text alerts

Leanne_T — Tue, 27 Sep 2022 13:16:58 GMT

Hi @Lucyfoster87

I have sent you a private message on here for some details.

Leanne.

Re: My Place update text alerts

Bunnymummy1 — Thu, 08 Dec 2022 18:26:30 GMT

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

Re: My Place update text alerts

James_B — Thu, 08 Dec 2022 18:51:29 GMT

Hi @Bunnymummy1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you from updates if you get in touch.

Thanks

James

Re: My Place update text alerts

TeacherwriterPJ — Fri, 12 May 2023 12:04:55 GMT

Same problem here! Left over a year ago and can’t stop the alerts. 🙄

Re: My Place update text alerts

Leanne_T — Fri, 12 May 2023 12:11:25 GMT

Hi @TeacherwriterPJ

I have replied to your private message 🙂

Leanne.

Re: My Place update text alerts

CRP1 — Sun, 02 Jul 2023 12:07:25 GMT

Hi I’m having the same problem I’ve left EE but keep getting My Place updates by text. Can you help please?

Christine

Re: My Place update text alerts

Christopher_G — Sun, 02 Jul 2023 13:33:07 GMT

Hi @CRP1

If you contact our Mobile Care team, they'll be able to remove you from the update service.

Chris

Re: My Place update text alerts

GaryG22 — Fri, 11 Aug 2023 15:43:29 GMT

Hi. I also have the same problem. I left ee a few weeks ago but keep getting my place text alerts.
I have just been placed on hold for almost 40 minutes by the customer service number so not sure how to resolve this.

please can you help

Re: My Place update text alerts

James_B — Fri, 11 Aug 2023 16:15:25 GMT

Hi @GaryG22,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you from updates if you get in touch.

Thanks

James

Re: My Place update text alerts

John454 — Sat, 19 Aug 2023 12:59:44 GMT

Hi I'm also having this problem who do I contact to rectify this? Thanks

Re: My Place update text alerts

James_B — Sat, 19 Aug 2023 13:43:10 GMT

Hi @John454,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to unsubscribe.

Thanks

James

Re: My Place update text alerts

nobby543 — Wed, 30 Aug 2023 18:27:00 GMT

I’m having the same problem and it’s really annoying

Re: My Place update text alerts

Christopher_G — Thu, 31 Aug 2023 07:07:48 GMT

Have you spoken to our Mobile Care team, @nobby543?

They'll be able to remove the alerts for you.
Chris

Re: My Place update text alerts

CRP1 — Thu, 19 Oct 2023 09:04:51 GMT

Hi Leanne, I’m having the same problem, can you help me too?

many thanks

Christine

Re: My Place update text alerts

Leanne_T — Thu, 19 Oct 2023 09:37:43 GMT

Hi @CRP1

Thanks for coming here.

Have you now left EE?

Are you receiving texts or emails?

Leanne 🙂

Re: My Place update text alerts

CRP1 — Tue, 19 Mar 2024 08:40:47 GMT

I am having the same problem. I have left EE and still get the texts and can’t find how to stop them. Please could anyone help?