https://community.ee.co.uk/t5/Mobile-Network-discussions/Poor-call-quality/m-p/1438863#M37666 <P>The post you'd added to was quite old, so yours has been moved to a new thread.</P> <P>Calls between EE 4G/5G phones should use either "HD" or "HD+" encoding, providing close to in-person clarity. Are you able to use mobile data whilst on calls? That's a good indication of using VoLTE (4G-calling).</P> <P>Are you using Android or Apple? The on-screen indicators for the alternative wideband codecs do differ.</P> Sun, 15 Sep 2024 21:23:06 GMT bristolian 2024-09-15T21:23:06Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Poor-call-quality/m-p/1438728#M37665 <P>I thought I’d jump in here as well…</P> <P>I’m having exactly the same issues, like others have said it’s not technical hardware. And only when making calls to other EE phones, happens on data and Wi-Fi calling unfortunately. It’s absolutely abysmal quality, and often leading to annoyed people on both ends! End up having to finish our phone calls early sometimes after a few minutes, this is just not good enough.</P> <P>I have multiple lines with EE and considering moving them all due to this.</P> <P>Why isn’t EE taking this seriously?</P> Sun, 15 Sep 2024 20:06:44 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Poor-call-quality/m-p/1438728#M37665 ElectricBen 2024-09-15T20:06:44Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Poor-call-quality/m-p/1438863#M37666 <P>The post you'd added to was quite old, so yours has been moved to a new thread.</P> <P>Calls between EE 4G/5G phones should use either "HD" or "HD+" encoding, providing close to in-person clarity. Are you able to use mobile data whilst on calls? That's a good indication of using VoLTE (4G-calling).</P> <P>Are you using Android or Apple? The on-screen indicators for the alternative wideband codecs do differ.</P> Sun, 15 Sep 2024 21:23:06 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Poor-call-quality/m-p/1438863#M37666 bristolian 2024-09-15T21:23:06Z