topic Indoor/outdoor in Mobile Network discussions

Indoor/outdoor

larypie — Fri, 13 Sep 2024 08:58:36 GMT

Indoors I have a decent 4G signal showing on my phone - 3-4 bars. But when I call a number (eg my landline) the call just times out. Going outdoors with the same or fewer bars, the call goes through.

I do get emails and messages coming through OK.

Wi-fi calling is turned on, but I still cant make a call when indoors. My Wi-fi is excellent.

The phone is a Cubot Nova which is a bit old, but works well outdoors..

Is there any reason for this?

Re: Indoor/outdoor

Lesley_W — Fri, 13 Sep 2024 12:54:29 GMT

Hi @larypie

Welcome to our community and thanks for taking the time to post.

I'm sorry you're having trouble and I'd love to help if I can. Have you had this phone for a while? If so is it only recently you've started having trouble making calls indoors?

Lesley

Re: Indoor/outdoor

bristolian — Fri, 13 Sep 2024 13:30:19 GMT

You mention being able to access mobile data, does this include doing so whilst on voice calls?

If you have coverage indicated, the on-screen bars are only a rough guide and shouldn't be the be-all-and-end-all. But if you're getting a stronger indicated service indoors, this suggests a very particular set of circumstances.

Knowing if this is a recent issue, and whether you can use mobile data whilst on calls, will help ascertain if those apply.