topic Re: 5G in Mobile Network discussions

5G

Vio_9699 — Wed, 11 Sep 2024 10:06:26 GMT

Ok I'm finally done with having my time burgled with this issue and I am sick of going round in circles.

For about 18 months I have suffered with 5G not being fit for purpose, being hampered, delayed, ignored, research, troubleshooting, and frankly blinded with words and baffled with bs. I have tried everything, paid for better service, ordered and downloaded new Sims, followed instructions, changed devices, spent hours talking to support. Pixel doesn't have the option to ignore 5G and my patience has finally depleted. Why am I paying for a service that's not fit for purpose?? It's cost me in charges, delays and put my safety at risk. When will I be heard and compensated. I pay EE £150 a month! Give me the service I deserve!!

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:33:22 GMT

I feel your pain, I'm almost certain that EE are well aware that 1000s of it's customers are suffering the same and admission would hurt them massively. Kinda reminds me of the bible

Re: 5G

Schockwave — Wed, 11 Sep 2024 10:40:16 GMT

@Vio_9699 , it all depends where you live as to whether you will get 5G, but 4G is still very good and 5G is still new and not available everywhere, you are not being charged more for having 5G, it is the same as having 4G, I go to arrears where there is only 4G available and there is no problem. It only works for data if available, not for voice calls, by the way, you will not get any compensation as the price is the same. Not sure why it has put your safety at risk, as 4G works fine, and it also depends whether you can get 5G and where you are.

By the way this is not customer service but a public forum, so do not know who you are or where you are and there is no account access.

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:48:02 GMT

This is incorrect... Iv tested the hell out of this.. 5G dose not work in most places. I know instantly when iv connected, my phone freezes, music stops, maps freeze and my blood boils as I have to stop whatever I'm doing to restart my device.... This happens everywhere, the last chance I gave EE and the spill they force fed me for months evaporated when I upgraded to my pixel 9 pro XL. Exact same issue. Last straw

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:50:57 GMT

And I'm just adding to the noise and discontent of everyone who's suffering.. cs can't do anything so let people see how rubbish they are

Re: 5G

bristolian — Wed, 11 Sep 2024 10:51:21 GMT

@Vio_9699 wrote:

my phone freezes, music stops, maps freeze and my blood boils as I have to stop whatever I'm doing to restart my device.... This happens everywhere

You're describing a faulty device here.

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:52:23 GMT

What both my pixel 7 pro and my brand new pixel 9 pro?

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:54:51 GMT

It's when ever I connect to 5G been happening for months.. EE have trouble shooting it several times.

With zero results and accepting zero responsibility

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 10:58:51 GMT

I live in Birmingham and I travel lots... Iv paid for uncapped speeds and the best service. Changed Sims, phones, and explored all fix's and tutorials. EVERY TIME I CONNECT TO 5G MY PHONE STOPS WORKING!

Re: 5G

ee_user14 — Wed, 11 Sep 2024 11:07:19 GMT

Why not?

Re: 5G

tangkhg — Wed, 11 Sep 2024 11:11:45 GMT

I live in Birmingham also, and i've not had any of the issues you've had #justsaying

However, if you have a record of troubleshooting with them, and the problem is still prevalent, then under ofcom rules you're allowed to be released from your contract to go to another provider.

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 11:13:30 GMT

wow I'm shocked... Funny as hell that all of a sudden its working... Now let's see if I can get my other devices working too, upsets me that they could of fixed this all along.

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 11:22:14 GMT

I just want to be heard, and not treated like a dummy... Seems iv had to spit my dummy out and stamp my feet to get results. I know that lots of people are fine with EE and for the best part iv enjoyed many years of good service. I just wanted it fixed.. hassle free. Not spending hours and hours saying and doing the same things. Get my money worth. And be able to hold EE to their obligations with out it feeling like a fight

Re: 5G

tangkhg — Wed, 11 Sep 2024 11:23:35 GMT

Drop me a DM if you're still having issues- not sure how I may be able to help, but if I can suggest anything I will 🙂

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 11:24:57 GMT

Ty as you can tell Im upset lol

Re: 5G

bristolian — Wed, 11 Sep 2024 11:26:19 GMT

@tangkhg wrote:

Drop me a DM if you're still having issues- not sure how I may be able to help, but if I can suggest anything I will 🙂

Keeping suggestions on the public boards mean everyone benefits, rather than just individual users.

Re: 5G

Leanne_T — Wed, 11 Sep 2024 11:47:58 GMT

Hi there @Vio_9699

I am sorry you have had problems with the 5G service and have spent time trying to get this resolved.

Could you monitor how you get on and let us know if you have any further problems?

You can raise a complaint on our Make a Complaint page if you would like this looked into in more detail.

Leanne.

Re: 5G

Vio_9699 — Wed, 11 Sep 2024 12:04:44 GMT

Absolutely... Iv been at the subject too long. I'm sure there's an easy fix that could be shared and help many

Re: 5G

Vio_9699 — Mon, 16 Sep 2024 09:23:55 GMT

here again full signal having to restart to get service

Re: 5G

Vio_9699 — Mon, 16 Sep 2024 09:25:00 GMT