topic No mobile Internet in Mobile Network discussions

No mobile Internet

SmurfyEE — Tue, 10 Sep 2024 18:42:29 GMT

Hi all, ok I have not been with EE for long but I have just ported my number over from Vodafone and it went oer today. But now I have 5g but nothing loads, not apps or websites.

ALl worked well yyesterday on the temporary number but now nothing.

Any ideas?

Re: No mobile Internet

tangkhg — Tue, 10 Sep 2024 18:47:20 GMT

You might need to try a few things:

- Turn the phone off and on again

- If you're savvy, double check your APN settings (will be in mobile data settings on your phone)

- Call 150 and seek technical assistance (or I find dropping into your nearest store if convenient is better, as you're in front of someone then)

Re: No mobile Internet

SmurfyEE — Tue, 10 Sep 2024 19:06:22 GMT

Hi thanks for getting back to me, there is nothing in the VPN. Not sure if that is right?

Re: No mobile Internet

tangkhg — Tue, 10 Sep 2024 19:17:04 GMT

Not VPN, APN. It's slightly different depending on the phone you have, but it's usually called 'APN settings', or 'Access point names', or something like that.

See if this link will help: https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings

Re: No mobile Internet

Stevie19671 — Wed, 11 Sep 2024 06:35:20 GMT

There is a problem with anyone that upgraded or changed there plans having no Internet I am still off mines went off at midnight Monday t

Re: No mobile Internet

SmurfyEE — Wed, 11 Sep 2024 06:39:43 GMT

Hi mine went off in Monday as night as well, seem EE have issues then. Have you spoken to them if so what have they said?