topic Re: No internet in crowded areas in Mobile Network discussions

No internet in crowded areas

vorukoleb — Thu, 05 Sep 2024 18:32:18 GMT

Same situation. No internet in crowded areas. When go to airplane mode and back have internet for a seconds then despair again!

Re: No internet in crowded areas

bristolian — Thu, 05 Sep 2024 17:50:01 GMT

Post moved to a new thread - the one you replied to was almost 2 years old!

Toggling airplane mode is a valid check when you've lost coverage, but for slow data.. great urban myth, which very rarely has any effect.

Is this slow data unique to a particular location, or a general one?

Re: No internet in crowded areas

Northerner — Thu, 05 Sep 2024 18:56:05 GMT

Hi @vorukoleb

Depending on your location but generally it is due to poor network infrastructure.

Thanks

Re: No internet in crowded areas

vorukoleb — Thu, 05 Sep 2024 19:02:44 GMT

It’s mostly on all Tottenham Court Road all around station, mostly all Soho and everywhere where is crowded. I think is not enough internet for everyone and it’s constantly disconnect you. Few of my friends experience same.

Re: No internet in crowded areas

bristolian — Thu, 05 Sep 2024 20:01:48 GMT

There's a significant micro-cell deployment around the Shaftesbury Avenue/Charing Cross Road area, also at the junction with New Oxford St & around Dean Street.

Re: No internet in crowded areas

Michael_D — Fri, 06 Sep 2024 07:28:12 GMT

Hi @vorukoleb.

Thanks for coming to the community.

If it is happening in different locations, it is worth speaking to our tech guides so they can look at each area to see if there is anything impacting the coverage in the areas and if not, run a diagnostic to look at it further.

You can see how to reach our team on our Contact Us page.

Michael