topic Re: Feedback in Mobile Network discussions

Feedback

Roadrunnerbeep — Sat, 31 Aug 2024 12:46:26 GMT

I’m the same. I stay south of Glasgow.

Since 5g signal came around a year ago my service is appalling. I can have 3/4 bars showing on my signal, but nothing will load. I initially thought it was a problem with my iPhone and reset it, but made no difference.

I was with Three before, their customer service is terrible, but signal was always good, and apparently they use the same mast. Makes no sense.

What I would say about Three is, they didn’t alter my phone software without telling me!

I’m on sim only, I own my phone, but tried to change setup to 4g only, as I could with Three, just discovered as many others that EE has deleted that option.

Just a thought, but would it not be better to spend money actually upgrading the infrastructure, rather than spending millions on a fancy ad campaign that falsely advertises the best speeds in the UK.

Think I’ll be contacting the Ombudsman on this one, and reluctantly go back to Three. I just need a prescription of Valium to deal with their customer service.

Real shame, thought EE were great when I first joined 2 & 1/2 years ago.

Hope they sort this for everyone else, seems to be affecting 1000’s of users.

[Moderation note: blank title has been updated to “Feedback” to reflect the content.]

Re: Feedback

XRaySpeX — Sat, 31 Aug 2024 12:24:45 GMT

@Roadrunnerbeep : You can't just contact the Ombudsman w/out having 1st lodged a formal complaint with EE & not got a resolution.

Re: Feedback

Roadrunnerbeep — Sat, 31 Aug 2024 14:08:06 GMT

Thanks, I know I’d have to do that 1st. Probably not worth the hassle.

Venting off a bit of steam, it’s been driving me nuts.

I think it’s probably easier to just vote with my feet and send an email to EE making it clear why I’m leaving.

I just don’t get it. They obviously know people aren’t happy that they can’t select 4g only on their phones anymore as there are comments going back at least a year. I get that upgrading towers might be costly, but it should be a relatively easy fix to change the software on the sims, to not alter the settings software of the phone.

Anyhooooo, thanks for the advice.

Re: Feedback

bristolian — Sat, 31 Aug 2024 18:11:43 GMT

@Roadrunnerbeep wrote:

I get that upgrading towers might be costly

Capacity & technology-adds are a BAU process for all networks. The complexity is often driven by individual site configs and what alterations are needed, but reluctance to progress with these is certainly an accusation that can be fairly directed at some networks currently.

EE is not the first operator on that list.

As regards your point about marketing spend, operators are in a serious no-win situation here. Don't spend on marketing, and they are accused of "knowing they've got a rubbish network" even if the complete opposite were true. Spend on marketing, and they're accused of "spending all your money on adverts" from anyone in poor service areas.

I've never known an operator put the brakes on rollout because of marketing budgets being more important.