topic Re: Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM in Mobile Network discussions

Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM

Tonyhes — Tue, 30 Jul 2024 09:54:02 GMT

Been like this much of July now!

Re: Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM

Leanne_T — Tue, 30 Jul 2024 14:30:56 GMT

Hi @Tonyhes

Thanks for coming to the community.

I am sorry you are experiencing signal issues in this area, have you been receiving updates from the network team?

Can you use WiFi Calling at the location?

Leanne 🙂

Re: Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM

Tonyhes — Wed, 31 Jul 2024 20:44:53 GMT

Hi signed up for updates then get 1 or 2 emails stating there is still a network issue but no more follow ups. No Wi-Fi calling due I think to the age of my phone.

Re: Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM

jeffers45 — Mon, 26 Aug 2024 08:25:48 GMT

Yes I'm having the same experience. One email saying the problem would be fixed within 2 days, then nothing, that was 4 days ago. Surely EE can see how annoying this is?

Re: Network problems in your area (SA487JX) Updated on 30 Jul 2024 at 10:48 AM

Lesley_W — Mon, 26 Aug 2024 08:57:20 GMT

Hi @jeffers45

Welcome to our community.

I'm sorry you are having trouble with your service and it's taking longer than initially expected to fix. I'd recommend getting in touch with our customer care team to see if they can get an update for you.

Lesley