topic Re: Set mobile service up after EE network fault repaired in Mobile Network discussions

Set mobile service up after EE network fault repaired

S5oxy — Tue, 20 Aug 2024 17:00:34 GMT

For nearly a month there have been problems with the network and it was 'being fixed."
It was fixed on 20 Aug 24 according to an EE text message.
As instructed I restarted my phone and lo and behold there was no network.
It's an iPhone 12 and in settings it stated "set mobile service up."
So then it goes into setting up eSim which I do not have.
Unfortunately I do not have another phone so cant call 150 for help.
Any ideas very welcomed please.
Thanks

Re: Set mobile service up after EE network fault repaired

Chris_B — Tue, 20 Aug 2024 17:10:17 GMT

@S5oxy Is there an EE SIM card in your device ?

Re: Set mobile service up after EE network fault repaired

S5oxy — Tue, 20 Aug 2024 18:38:55 GMT

Yes EE Sim in place.
I have also tried doing an iPhone update to iOS 17.6.1 and the 'verifying update' wheel has been turning for about 90 minutes, so there is something up, but not sure if its the phone or EE?

Re: Set mobile service up after EE network fault repaired

bristolian — Tue, 20 Aug 2024 19:38:01 GMT

Are you using a physical SIM or electronic one?

If a physical SIM, does it work in another phone?

Re: Set mobile service up after EE network fault repaired

S5oxy — Wed, 21 Aug 2024 08:09:47 GMT

Its a physical SIM.
Have tried it in an old iPhone and it works.
Looks like its the iPhone 12 that has the problem.
Be glad of any suggestions to rectify the problem.
Thanks

Re: Set mobile service up after EE network fault repaired

Michael_D — Wed, 21 Aug 2024 10:36:43 GMT

Hi @S5oxy.

If the SIM is working in another phone, it does point towards it being the phone.

If you get in touch with our tech guides, they can run through some diagnostics with you to see if they can get the phone working, and discuss the options if they can't.

You can see how to reach the team on our Get in Touch page.

Michael