topic Re: Can't call out or receive calls in Mobile Network discussions

Can't call out or receive calls

Charmainelou — Mon, 19 Aug 2024 14:17:09 GMT

I'm in the UK and since Saturday, I can't call out or receive calls. I can't even call EE to get any help. I need my phone for work purposes. I'm so frustrated. The signal has been fine and I've had my phone for over a year. But all of a sudden...no service at all. Not just in my area. I was at my Sister's and didn't have any coverage either.

Re: Can't call out or receive calls

Northerner — Mon, 19 Aug 2024 14:30:57 GMT

Hi @Charmainelou

Are you on EE PAYG or pay monthly contract. Have you tried restarting your device.

Have you checked EE network status checker:

https://ee.co.uk/help/service-status

Is your phone from EE.

Thanks

Re: Can't call out or receive calls

bristolian — Mon, 19 Aug 2024 17:26:34 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.