topic Re: Can't connect to the TFL Wi-Fi in the London underground in Mobile Network discussions

Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Mon, 12 Aug 2024 13:57:06 GMT

Hello EE Community,

I hope someone can help me. What am I supposed to do to connect to the London wifi Underground?

If I select WiFi Extra or EE WiFi-Auto I am asked to insert:

- Identity

- Password

- select a CA certificate (use system certificate) or (don't validate).

I don't really understand why it has to be so complicated to use the WiFi in the underground with EE. Other providers make it much simpler

(I am a pay as you go customer if this can be of any help - android user).

Thank you all

Re: Can't connect to the TFL Wi-Fi in the London underground

Christopher_G — Mon, 12 Aug 2024 16:16:59 GMT

Hi @MikeEngland27

You can see the setup instructions and some troubleshooting on this EE WiFi on the London Underground help page.

I can't see any mention of CA Certificates though.

Let me know if the troubleshooting and eligibility rules help answer your query.

Chris

Re: Can't connect to the TFL Wi-Fi in the London underground

Northerner — Mon, 12 Aug 2024 18:26:13 GMT

Hi @MikeEngland27

Once set up as per the link provided by @Christopher_G it will connect automatically when it works. (Android tube user).

Thanks

Re: Can't connect to the TFL Wi-Fi in the London underground

Ysr — Tue, 13 Aug 2024 20:49:21 GMT

I had the same issue. So i tried the option 2. Basically, add the network manually like the instruction. Don't forget to click on EAP method and select sim.

Re: Can't connect to the TFL Wi-Fi in the London underground

kmh15995 — Sun, 15 Sep 2024 08:19:06 GMT

Thank you for this Chritopher_G. I'm going to give this a go.

Re: Can't connect to the TFL Wi-Fi in the London underground

bristolian — Sun, 15 Sep 2024 08:25:26 GMT

Depending which route you're using, the increasing roll-out of mobile coverage will ultimately provide a better option.

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Sat, 21 Sep 2024 14:47:34 GMT

Done, it still says connection failed, here are the settings. What's wrong?

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Sat, 21 Sep 2024 21:45:31 GMT

Hi, none of these options seems to work. I can't find a way to make it work, I don't really understand what the issue is 😞

Re: Can't connect to the TFL Wi-Fi in the London underground

Michael_D — Sun, 22 Sep 2024 08:00:15 GMT

Hi @MikeEngland27

Thanks for coming back to the community.

If the steps on the page that @Christopher_G provided haven't helped, it would need to be something that is looked at by our tech guides, so they can check the correct settings on your account.

You can see how to reach the team on our Contact Us page.

Michael

Re: Can't connect to the TFL Wi-Fi in the London underground

DeanwDeanw — Mon, 12 May 2025 16:40:59 GMT

Ignore "Identity" ignore "Password" go to "View more" below and tap on drop down menu to access EAP, tap on it and select "Sim" then connect. Nobody else explains this in the thread. You're welcome.

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Thu, 15 May 2025 06:46:05 GMT

Hi Dean,

Thanks for your effort. I tried but it doesn't work either, see screenshotAny other suggestions?

I gave up. Nobody seems to be able to fix and speaking with EE support takes way too long and they want me to be at the station to do some tests

Re: Can't connect to the TFL Wi-Fi in the London underground

DeanWTis — Thu, 15 May 2025 07:24:04 GMT

The wifi doesn't work at various stations have you tried at more than one?

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Thu, 15 May 2025 07:39:55 GMT

Yes I tried so many different ones, it never works. A few months ago I had moved my number to Vodafone and then it worked. But I had to switch back to EE as Vodafone signal was too bad

Re: Can't connect to the TFL Wi-Fi in the London underground

Alex_H — Thu, 15 May 2025 10:18:04 GMT

@MikeEngland27 Just double checking with you mentioning being PAYG originally, but you have topped up at least £5 within the last 30 days?

Have you reset the network settings on your phone and restarted it? This does delete saved WiFi passwords so if you do this make sure you have any passwords you need noted down.

With you mentioning moving to Vodafone and back, so this issue has happened across two different EE SIMs?

Alex

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Thu, 15 May 2025 17:10:49 GMT

Hi Alex,

Thanks for your response. Yes I do top up 10£ every month.

I have been having the same issue with at least 3 different phones (all samsung s 10, 22, 24). Still same issue, sky the problem is surely the sim/phone number not the phone. The same phone that now doesn't work is the same that worked for the few months I was a Vodafone customer.

And to answer your question I always kept the same phone number, just changed the provider first a few months

I can't find a way to make it work, it drives me crazy 😀

Re: Can't connect to the TFL Wi-Fi in the London underground

Alex_H — Thu, 15 May 2025 17:58:52 GMT

@MikeEngland27 Thanks for confirming, it does sound like you have troubleshooted it every way you can your side, it does sound like its not a phone issue like you say.

If you have had two separate EE SIMs also from when you left and then re-joined also, it would suggest its not an issue with the physical SIM itself and so likely to be account/number related as suggested. In that case though it is only our tech guides who will be able to investigate further.

Alex

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Thu, 15 May 2025 18:17:57 GMT

Tech guide means speaking with an operator on the phone? I did this once, I spent 1 hour at the station and eventually nothing worked but I could give it another try if you think they could sort this out

Re: Can't connect to the TFL Wi-Fi in the London underground

Peter_W — Fri, 16 May 2025 08:00:30 GMT

Hey @MikeEngland27, there's checks they can do with how the features on the account are configured at our end, so it's definitely worth giving a try.

Before you call though, can you please just send a message with WiFi to 150 and let me know what comes back?
Peter

Re: Can't connect to the TFL Wi-Fi in the London underground

MikeEngland27 — Fri, 16 May 2025 18:39:24 GMT

Hi Peter,

Thank you. For some reason the message doesn't go through. Is this normal? See attached. I have 10£ credit

Re: Can't connect to the TFL Wi-Fi in the London underground

Lesley_W — Sat, 17 May 2025 11:48:27 GMT

Thanks for trying that @MikeEngland27

Yes our team would need to investigate this further and potentially raise off a support ticket to get this looked into if the usual trouble shooting hasn't fixed it.

Lesley