topic Unusable connection in Mobile Network discussions

Unusable connection

spring88 — Tue, 06 Aug 2024 17:20:42 GMT

Hello, I've recently paid for a week of access to EE wifi as the home I'm staying at has poor connection. I am not in a rural area I am in the middle of a city, The connection I've paid for constantly drops or doesn't let me connect, when it does allow me to join it is still unusable for most tasks such as working from home. The attached image shows my network RTT and as you can see it is all over the place. I am not a usual user of EE but I would like to know how I can ask for a refund as I am unable to find any options for it through their support portal. I am not at all receiving the service I've paid for.

Re: Unusable connection

Northerner — Tue, 06 Aug 2024 17:25:18 GMT

Hi @spring88

Have you checked your local network for issues?

https://ee.co.uk/help/service-status

Thanks

Re: Unusable connection

Debbie_G — Tue, 06 Aug 2024 17:42:52 GMT

Hey @spring88

Thanks for coming to the community 🙂

For further help with this, you can find contact information for EE Wi-Fi on our Contact us pages. Our guides will be able to look into this further for you.

Debbie 🙂