https://community.ee.co.uk/t5/Mobile-Network-discussions/Loss-of-signal/m-p/1417107#M36716 <P>Do other EE phones in the same location, have the same problem? A network issue would affect all users indiscriminately. If not, try a 2way SIM-swap</P> <P>Put your son's non-working SIM in a known working phone - what result?</P> <P>Put a known working SIM in your son's non-working phone - what result?</P> <P>I strongly suspect your son's phone has a fault, but the SIM-swap will confirm.</P> Mon, 05 Aug 2024 10:24:14 GMT bristolian 2024-08-05T10:24:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Loss-of-signal/m-p/1417081#M36715 <P>Looking for help for my sons IPHONE 15.</P><P>We got it in May so it is new.&nbsp; The last 2 weeks it has had permanent loss of service and can only be used with wifi.&nbsp; The loss of signal continuously drains the battery also.</P> Mon, 05 Aug 2024 09:15:35 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Loss-of-signal/m-p/1417081#M36715 Kaydenr2 2024-08-05T09:15:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Loss-of-signal/m-p/1417107#M36716 <P>Do other EE phones in the same location, have the same problem? A network issue would affect all users indiscriminately. If not, try a 2way SIM-swap</P> <P>Put your son's non-working SIM in a known working phone - what result?</P> <P>Put a known working SIM in your son's non-working phone - what result?</P> <P>I strongly suspect your son's phone has a fault, but the SIM-swap will confirm.</P> Mon, 05 Aug 2024 10:24:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Loss-of-signal/m-p/1417107#M36716 bristolian 2024-08-05T10:24:14Z