topic Re: Bad EE signal in Kew, Richmond in Mobile Network discussions

Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 11:32:33 GMT

Why has EE signal gone so bad in Maidenhead, I get call drop outs continuously

Re: Re: Bad EE signal in Kew, Richmond

Katie_B — Sat, 03 Aug 2024 12:23:51 GMT

Hello @Nigelst.

Welcome back to the community.

Does this only happen within one location?

Are you aware of others experiencing this?

Katie

Re: Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 12:43:25 GMT

Yes others experience it and it has been getting worse and worse over the last few months

Re: Re: Bad EE signal in Kew, Richmond

Katie_B — Sat, 03 Aug 2024 13:02:27 GMT

Thanks for confirming @Nigelst.

Does this happen in door or outdoors?

Do any known issues show when you search your area using the Status Checker?

Katie

Re: Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 14:23:03 GMT

In and out. But in is awful these days and EE don’t seem to care when I contact them. One day they say change to 4g and take off WiFi calling the following day change network back to auto 5g and put WiFi calling on. They say they can’t help me. But other people in the industry tell me you can boost your signal, you just won’t due to cost !!!!!!

Re: Re: Bad EE signal in Kew, Richmond

Katie_B — Sat, 03 Aug 2024 14:27:11 GMT

I'm sorry to hear this occurs both indoors and outdoors @Nigelst.

Could you please confirm if anything has been reported in your area? you can check this using the Status Checker.

Katie

Re: Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 14:40:26 GMT

No Issues in or out on 4g but it always says this. I have one bar if I’m lucky inside and two on a brilliant day outside

Re: Re: Bad EE signal in Kew, Richmond

Katie_B — Sat, 03 Aug 2024 14:41:50 GMT

Have you tried reporting a problem @Nigelst?

There should be an option on the page.

Katie

Re: Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 14:48:39 GMT

I have spoken with EE every week and it always amazes me when the call drops out or when I can hear your colleagues and they can’t hear me and they agree there is a problem then eventually I get escalated to technical 2nd level and they say there’s no network problem and there’s nothing they can do to sort it, when level 1 has agreed there is a problem. The problem has got worse and worse, maybe it’s new buildings going up or I’m told it maybe more people using EE, in that case why can’t they make the signal stronger to accommodate the new business you have acquired and service the people who have been with you for years ?

Re: Re: Bad EE signal in Kew, Richmond

bristolian — Sat, 03 Aug 2024 18:47:37 GMT

@Nigelst wrote:

I get escalated to technical 2nd level and they say there’s no network problem

If any CS agent refuses to acknowledge there's an issue, that's a failing on their part. There may not be an issue they can identify, but they have the ability to raise a fault ticket into the networks area. Some of them do seem reluctant to do this.

@Nigelst wrote:

The problem has got worse and worse, maybe it’s new buildings going up or I’m told it maybe more people using EE, in that case why can’t they make the signal stronger

The resolution here does rather depend on what the underlying issue is - unfortunately "making the signal stronger" is a great theory!

Are you saying that the on-screen coverage levels are degrading, in which case the obvious follow-on is to query what service issues you are having with using your phone?

Or is the issue that the performance of the network for voice calls and/or mobile data, is worse - such as dropped calls when coverage is shown? Incidentally, CS really should be escalating the latter.

Re: Re: Bad EE signal in Kew, Richmond

Nigelst — Sat, 03 Aug 2024 20:51:46 GMT

The issues is phone calls. Talking to clients and suddenly they can’t hear me while I can hear them or my call just dropping off completely. I told EE the issue has got worse and worse slightly bad 8-12 months ago then 3-8 months bad and the last last 3 appalling. I was told to record issues and let them know which I did, then I was told not to bother as the issue will not be improved

Re: Re: Bad EE signal in Kew, Richmond

bristolian — Sat, 03 Aug 2024 20:56:05 GMT

Two bits there:

1: Loss of in-call audio - is this a permanent loss, that never returns regardless of how long the call is held open? Or temporary losses that come and go?

2: Calls dropping when coverage is shown - that's a fault all day long, but it can equally be a device issue as easily as network. What have you done to narrow it either way?

I have experienced similar issues first-hand that I was convinced were network-caused. Only for the opposite to be the case, and a new phone solved them all.