https://community.ee.co.uk/t5/Mobile-Network-discussions/Mast-performance-status/m-p/1415798#M36616 <P>Do EE ever publish the status of their masts? &nbsp;Every complaint about signal I make apparently is due to a faulty , damaged or disintegrated mast. &nbsp;When I ask when will repairs be done the answer was “how long is a piece of string”.&nbsp;<BR />very helpful.&nbsp;</P> Thu, 01 Aug 2024 19:38:39 GMT Siran700 2024-08-01T19:38:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Mast-performance-status/m-p/1415798#M36616 <P>Do EE ever publish the status of their masts? &nbsp;Every complaint about signal I make apparently is due to a faulty , damaged or disintegrated mast. &nbsp;When I ask when will repairs be done the answer was “how long is a piece of string”.&nbsp;<BR />very helpful.&nbsp;</P> Thu, 01 Aug 2024 19:38:39 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Mast-performance-status/m-p/1415798#M36616 Siran700 2024-08-01T19:38:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Mast-performance-status/m-p/1415803#M36617 <P>EE have a web status tool at <A href="https://ee.co.uk/help/mobile-coverage-checker" target="_blank" rel="noopener">https://ee.co.uk/help/mobile-coverage-checker</A> where service issues are documented.</P> <P>I do think CS are sometimes guilty of being far too ready to blame service complaints on "a mast is down" without proper investigation. On the other hand, CS are geared up for users who don't usually care for the underlying causes of service faults, much less the technical detail. They just want phones to work - thus the CS processes are designed to that end.</P> Thu, 01 Aug 2024 19:45:41 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Mast-performance-status/m-p/1415803#M36617 bristolian 2024-08-01T19:45:41Z