topic Re: EE Reception In CM19 terrible. in Mobile Network discussions

EE Reception In CM19 terrible.

steve6961 — Wed, 31 Jul 2024 10:51:31 GMT

My work building has had no indoor signal for days now. Dozens of people at work can't make or take calls. Looking at the coverage map as per my account, the network seems to be out all over the place. My contract is up in a couple of weeks. Bye bye EE.

Re: EE Reception In CM19 terrible.

Schockwave — Wed, 31 Jul 2024 10:58:20 GMT

Hello @steve6961 , have you tried reporting this and registering, then you will get updates, here is the link:

https://ee.co.uk/help/mobile-coverage-checker

Re: EE Reception In CM19 terrible.

Linzi_H — Wed, 31 Jul 2024 13:50:41 GMT

Hi @steve6961

Thanks for coming to the community.

Just to add to @Schockwave's advice, when you're on the mobile coverage checker, are you looking at "Check Service Status"?

Does this show any issues in the area?

Linzi

Re: EE Reception In CM19 terrible.

bristolian — Wed, 31 Jul 2024 14:33:11 GMT

All networks have temporary outages from time-to-time, be they planned or unplanned. WiFi-calling is available to plug indoor coverage issues whenever & whyever they occur.

@steve6961 wrote:

Looking at the coverage map as per my account, the network seems to be out all over the place.

What do you mean by this? You can use the "check status" option on the webtool to search for known issues in any given location.

Re: EE Reception In CM19 terrible.

G221 — Thu, 01 Aug 2024 13:54:03 GMT

Our entire work building in the CM19 area and all of our drivers are having the same issue the signal is non existent.

when we have checked the service map and everything else as advised it is saying all the signal is fine complete lies.

THIS NEEDS FIXING . SIGNAL NOT FINE MAJOR PROBLEMS !!!!!!!

Re: EE Reception In CM19 terrible.

G221 — Thu, 01 Aug 2024 13:57:30 GMT

Hi,

my building is having the same issues as Steve

we use your coverage checker and it says excellent coverage which is not the case at all.

completely unacceptable ....

stop sending people to the check coverage page and get a engineer out

Re: EE Reception In CM19 terrible.

Peter_W — Thu, 01 Aug 2024 14:22:36 GMT

Hey there @G221!

Welcome to the Community 😊

If you're still experiencing trouble with your connection and there aren't any updates via the network status checker, I'd definitely recommend reaching out to our technical support team so we can get this investigated further.

You can find all the details you need on how to contact them HERE, or also message us in the Help section of the EE app.

Peter

Re: EE Reception In CM19 terrible.

bristolian — Thu, 01 Aug 2024 15:16:00 GMT

@G221 wrote:

when we have checked the service map and everything else as advised it is saying all the signal is fine complete lies.

Have you used the "Check Status" option? And then "report a problem"?

Every affected user can do this.