topic Re: No phone signal in Castle Donington in Mobile Network discussions

No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 11:37:03 GMT

Anybody else having problems getting phone signal in Castle Donington ?

Re: No phone signal in Castle Donington

Chris_B — Wed, 31 Jul 2024 12:19:23 GMT

@graham1973 Have a look at THIS and click the check service status tab to see if there’s a known issue in that area. You can report an issue also.

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 12:21:14 GMT

Tried that and no known issues

Re: No phone signal in Castle Donington

Chris_B — Wed, 31 Jul 2024 12:48:34 GMT

@graham1973 Have you tried restarting the device? Did you report an issue?

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 12:52:41 GMT

I tried three different phones with no signal and i have sort of reported the issue but as it is my Mother inlaws address, i think i have reported my address

Re: No phone signal in Castle Donington

JEM5817 — Wed, 31 Jul 2024 13:19:30 GMT

Been down since Mon. Why? Really annoying.

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 13:20:34 GMT

So i am not the only one, and it is a fault with EE ?

Re: No phone signal in Castle Donington

JEM5817 — Wed, 31 Jul 2024 13:32:36 GMT

Can only assume it is a mast issue! Seems to be no fault info available.

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 13:37:21 GMT

ok thank you

Re: No phone signal in Castle Donington

Rach_H — Wed, 31 Jul 2024 14:19:47 GMT

Hi @graham1973,

Welcome to the Community!

When you log into your account to check the status you can scroll further down the page to check another area. Do you know if you did this when you were reporting this outage?

Rach

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 14:22:05 GMT

I added into the message the postcode

Re: No phone signal in Castle Donington

Rach_H — Wed, 31 Jul 2024 14:25:12 GMT

Hi @graham1973,

It might be worth sending this in again, just to ensure that this is reported against the correct mast.

Rach

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 14:35:43 GMT

Done that now, and got a message saying they are aware of a problem, why does it have to be such hard work to get an answer ?

Re: No phone signal in Castle Donington

bristolian — Wed, 31 Jul 2024 14:41:00 GMT

The vast majority of site outages would be logged by proactive monitoring before most customers check the webtool, and thus a problem will be already showing.

Occasionally an affected user will be quicker than fault logging. You can always "report a problem" in this situation.

Re: No phone signal in Castle Donington

graham1973 — Wed, 31 Jul 2024 18:54:05 GMT

Now working again only taken 3 days

Re: No phone signal in Castle Donington

Rach_H — Thu, 01 Aug 2024 09:17:42 GMT

Hi @graham1973,

It's great to hear this is working again for you now.

Rach