topic Re: Re: Is it just me or is ee phone signal poor in Mobile Network discussions

Re: Is it just me or is ee phone signal poor

Pastashell1 — Fri, 26 Jul 2024 11:27:59 GMT

It’s appalling almost every where I go

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Fri, 26 Jul 2024 13:39:17 GMT

Hi @Pastashell1

Thanks for coming here.

If this is happening in multiple areas, have you tried the SIM card in another phone to see if the same happens?

Leanne.

Re: Re: Is it just me or is ee phone signal poor

Pastashell1 — Fri, 26 Jul 2024 13:59:38 GMT

I need a new SIM card sending out
Ee said 3 days this was over a week ago
I’m not gaffing in chat again as I quite frankly don’t have the time
Sent from my iPhone

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Fri, 26 Jul 2024 14:04:10 GMT

Hi @Pastashell1

SIM orders can take 2-5 working days to arrive, if this has now passed please get in touch with us when you get the chance. You can also visit an EE Store with Photo ID and they can replace the SIM for you.

Leanne.

Re: Re: Is it just me or is ee phone signal poor

Pyromanic — Fri, 26 Jul 2024 14:08:56 GMT

It's not the SIM card if it's happening to multiple SIM cards in multiple devices. The only common point of issue is the network. Ignoring that inconvenient fact, whilst the simplest form of response, will not result in any form of improvement. Instead, it will serve only to alienate previously loyal customers to the point that we leave EE for another provider. Although I currently remain in contract, after more than 20 years as and EE customer, I am actively looking for an alternative with a decent signal for when the time comes.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Fri, 26 Jul 2024 15:01:45 GMT

@Pyromanic wrote:

It's not the SIM card if it's happening to multiple SIM cards in multiple devices.

I don't see anywhere in this thread, that the OP has stated multiple SIMs in multiple devices, are having the same issue.

Re: Re: Is it just me or is ee phone signal poor

Pyromanic — Fri, 26 Jul 2024 15:27:36 GMT

If you read the other messages in the thread you'll see that the issue persists with both my SIM card in my phone and my wife's SIM card in her phone. There are also many others stating that they are finding similar issues of poor signal and degredationm of the netwrok. That appears to be multiple SIMs in multiple devices.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Fri, 26 Jul 2024 16:06:34 GMT

@Pyromanic wrote:

If you read the other messages in the thread you'll see that the issue persists with both my SIM card in my phone and my wife's SIM card in her phone.

You might want to read this thread to make sure of that. The first post here was from @Pastashell1 today at 12.27pm - you may be referring to another thread which you started and potentially has a similar title.

All they have mentioned thus far, is poor coverage in multiple locations, but there's no mention of what tests have been done. On the face of it, that suggests a device issue - but a comparison with other EE users and potentially a 2-way SIM-swap would be the next step.

Re: Re: Is it just me or is ee phone signal poor

Pastashell1 — Fri, 26 Jul 2024 17:23:38 GMT

Me too but stuck in contract
I thick if they can’t deliver you should be able to leave without penalties
Sent from my iPhone

Re: Re: Is it just me or is ee phone signal poor

bristolian — Fri, 26 Jul 2024 17:42:34 GMT

@Pastashell1 wrote:
Me too but stuck in contract
I thick if they can’t deliver you should be able to leave without penalties

Crucial to fault-finding is to identify what exactly isn't delivering, as you put it.

I have experienced first-hand, symptoms that all pointed at network issues - but turned out to be a device issue. What have you done to prove this isn't the case?