topic Re: Coverage in Northampton in Mobile Network discussions

Coverage in Northampton

Leanne_T — Thu, 14 Nov 2024 13:43:11 GMT

Update: 14 November 2024

Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Northampton.

Update: 07 November 2024

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Unfortunately, due to circumstances out of our control, we have experienced a slight delay integrating the mast onto the network and are currently awaiting a date for the integration to be completed. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 08 October 2024

Over the past few weeks, our engineers have started building the equipment needed for the new mast. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the start of November.

We will keep you updated on this post.

Update: 25 July 2024

Our engineers have secured legal access at the first location to start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment during September and can confirm an approximate on-air date once the site is built.

For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys to make sure the area will be suitable for the new mast.

We will keep you updated on this post.

We’re aware of a signal issue that is affecting some of our customers in the Northampton area.

Our mast in the area had to be removed from the existing site at the beginning of July 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment.

Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling Help page.

Re: Coverage in Northampton

1968Star — Thu, 11 Jul 2024 14:47:09 GMT

From last week I've had either emergency calls only or barely any signal at all. Surely I should have a refund!/ credit to my account

Re: Coverage in Northampton

Leanne_T — Thu, 11 Jul 2024 15:00:12 GMT

Hi there @1968Star

To discuss your options if you are affected by the mast being offline, please get in touch with our mobile guides who can help you further.

Leanne.

Re: Coverage in Northampton

NataljaG — Tue, 16 Jul 2024 11:40:24 GMT

Same here.

not possible to make or receive calls!!! Wifi calling doesnt work when i am outside of the house and i couldnt call GP and as a result had to go visit them! Also they couldnt call me back!

Re: Coverage in Northampton

Er39 — Wed, 17 Jul 2024 13:12:23 GMT

Having the best time paying for a service that can't offer me the services actually effecting my work.

Superb. Can we get a refund or credit?

Re: Coverage in Northampton

Er39 — Wed, 17 Jul 2024 13:17:53 GMT

And how do you do that when you can't call 150 due to no signal or when you use WiFi you get sent a link that won't work asking you to call 150 again

Re: Coverage in Northampton

Leanne_T — Wed, 17 Jul 2024 13:39:04 GMT

Hi @Er39

Thanks for coming to the community.

If you could you try calling us again on 150 or 0800 956 6000 and selecting option 2, the team will help you get this looked into.

Leanne.

Re: Coverage in Northampton

NataljaG — Wed, 17 Jul 2024 14:26:00 GMT

Yep,

i would like to get refund too as this wifi calling doesnt really work

Re: Coverage in Northampton

Leanne_T — Wed, 17 Jul 2024 14:48:34 GMT

Hi there @NataljaG

What happens when you are connected to the WiFi network and using WiFi Calling?

Leanne.

Re: Coverage in Northampton

1968Star — Wed, 17 Jul 2024 16:54:42 GMT

Yet again today I've had no signal, emergency calls only. This is not good enough, I really want a refund! No good saying call 150 when I haven't got a signal. I've missed important calls etc

Re: Coverage in Northampton

Christopher_G — Wed, 17 Jul 2024 16:59:30 GMT

Hi @1968Star

Are you able to use WiFi Calling?

Chris

Re: Coverage in Northampton

1968Star — Wed, 17 Jul 2024 17:01:18 GMT

No it dosent work 🙁

Re: Coverage in Northampton

Christopher_G — Wed, 17 Jul 2024 18:03:41 GMT

Sorry to hear that, @1968Star

What happens when you try to make a call with WiFi calling activated, when connected to WiFi?

Chris

Re: Coverage in Northampton

1968Star — Wed, 17 Jul 2024 18:11:21 GMT

When I'm out of my house I'm not connected to WiFi, so no not able to use WiFi calling. Can't use my data as I'm not getting any 3g, 4g or any G when I step out of my house.

Re: Coverage in Northampton

Katie_B — Thu, 18 Jul 2024 10:23:37 GMT

Hi @1968Star.

When inside your house are you able to use WiFi Calling OK?

If you are unable to use WiFi Calling please let us know and we can try help get this working for you.

Katie

Re: Coverage in Northampton

1968Star — Thu, 18 Jul 2024 10:33:08 GMT

so am I to stay housebound? This is ridiculous. How long is this going to go on for? I definitely want some kind of refund , this has been going on since the beginning of July

Re: Coverage in Northampton

1968Star — Thu, 18 Jul 2024 10:41:27 GMT

Also when I enable WiFi calling, it states that fees could be charged!!

Re: Coverage in Northampton

Katie_B — Thu, 18 Jul 2024 10:45:12 GMT

Hi @1968Star.

I understand how frustrating this must be, as soon as there is any more information to share @Leanne_T will update the post.

There will be no additional charges for WiFi Calling, calls and texts will come from your allowance.

More information on WiFi Calling can be found HERE.

Katie

Re: Coverage in Northampton

Mevsocsci — Thu, 18 Jul 2024 14:26:24 GMT

Please stop sending out texts when the issue is reported saying you can't find a problem in the area when you have a whole page dedicated here to the problem in the area.

The outage here is massive and has gone on for far too long. You tell people to use WiFi calling but that only works in the house (mine works fine on that front).

Yes, I'm compensated this month. Next week a new billing period will begin. You will, in all likelihood, have to compensate me again. That's not a game that can sustain itself in the long run. It's time to resolve this issue.

Re: Coverage in Northampton

1968Star — Thu, 18 Jul 2024 15:11:06 GMT

I keep saying I want a refund on this thread, but thus far have not had one, how did you get compensation? They just keep telling me to put WiFi calling on 😔