topic Re: Weak signal in Mobile Network discussions

Weak signal

Kyle22678 — Tue, 16 Jul 2024 21:37:03 GMT

My mobile network has been very weak lately in Watford. I wonder when it will be resolved.

Re: Weak signal

bristolian — Tue, 16 Jul 2024 21:47:50 GMT

Are you having any service issues with using your phone?

You can check for local issues via the "check status" option on https://ee.co.uk/help/mobile-coverage-checker

Re: Weak signal

Kyle22678 — Wed, 17 Jul 2024 09:35:11 GMT

I see that a network problem has been mentioned, and you guys are working on it. However, it’s been a while, and I want to know when it will be fixed because it is affecting my life.

Re: Weak signal

James_B — Wed, 17 Jul 2024 11:49:37 GMT

Hi @Kyle22678,

I'm sorry to hear there is an ongoing network problem in your area.

If you register for updates at Service Status Checker | Check Network Problems in Your Area | EE, we'll keep you in the loop.

Thanks 🙂

James

Re: Weak signal

Kyle22678 — Wed, 17 Jul 2024 12:48:37 GMT

Hi James,

Yes, I did, but the network is really weak and sometimes even down for last few days. Could you let me know what’s happening and the target date for fixing it?

Re: Weak signal

James_B — Wed, 17 Jul 2024 13:21:08 GMT

Hi @Kyle22678,

The Service Status Checker should give you a estimated fix date if one is available. What does it report for your location?

James

Re: Weak signal

Kyle22678 — Wed, 17 Jul 2024 13:27:24 GMT

Hi James,

It doesn’t say anything about it.see below for you info:

Network problems in your area

Updated on 17 Jul 2024 at 2:23 PM

We're aware of a problem in your area. We can keep you updated by text message or email.

We’ll only send you updates about this issue. Once it’s resolved, we won’t send any more.

Re: Weak signal

bristolian — Wed, 17 Jul 2024 13:29:22 GMT

I'd recommend registering for updates on that same page.

Re: Weak signal

James_B — Wed, 17 Jul 2024 14:03:22 GMT

That's great advice from, @bristolian, @Kyle22678

That's the best way to get the latest information.

James

Re: Weak signal

Kyle22678 — Wed, 02 Oct 2024 18:06:28 GMT

Hi,

I’m experiencing network issues again. It’s been a while, and it’s still not fixed. The 5G network is completely down, and the 4G network is unstable.

Re: Weak signal

Michael_D — Thu, 03 Oct 2024 07:10:16 GMT

Hi @Kyle22678

Thanks for coming back to the community.

Have you had a look at the Network Status Checker again to see if there are any current known problems in the area?

Is it just the data you are struggling with or are calls and texts impacted as well?

Michael

Re: Weak signal

Kyle22678 — Mon, 07 Oct 2024 19:47:29 GMT

Hi Michael,

I’m unable to access the 5G network at my home. I see that the issue has been acknowledged, but it’s been ongoing for more than 3 weeks. Could you clarify what the actual issue is?

Re: Weak signal

Katie_B — Tue, 08 Oct 2024 07:34:59 GMT

Hello @Kyle22678.

I would recommend signing up for updates on your area.

As soon as there is more information to provide you will be notified.

Katie