topic Re: Poor signal when travelling in Mobile Network discussions

Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 09:47:51 GMT

I am with EE, contract just coming to end. My husband is with BT. He gets signal more or less anywhere, travelling in the car, but I don’t. I need to be logged in to someone’s wi fi or occasionally when out and about I get a signal. Can’t look up things ( maps / directions ) when in the car so borrow my husbands phone. Can’t send texts etc. I have no technical knowledge but this doesn’t make sense. I thought my new ee contract would be better than old one but it isn’t. As EE and BTvhave merged, does it make sense for me to change to BT ? Why is my husbands not only half the price mine is but heaps better service?

Re: Poor signal when travelling

James_B — Tue, 16 Jul 2024 11:54:26 GMT

Hi @Chrispy44,

Welcome to the EE Community. 🙂

BT Mobile uses the same EE mobile network you'll be using with your EE phone, so this suggests there could be a problem with your phone.

What type of phone are you using?

What response do you get if you text BALANCE to 150?

James

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 12:12:46 GMT

Hi sounds as if BT would be no better I have Apple I phone SE

texted Balance and got a response also saying if we have BT broadband it will double mobile data allowance but BT broadband in husbands name only

Re: Poor signal when travelling

James_B — Tue, 16 Jul 2024 12:18:56 GMT

What was the full reply you received, @Chrispy44?

Did it confirm you have an active data allowance?

James

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 12:40:50 GMT

Thank you James _B

yes 9.5 gb of 10gb remaining

used0 bytes of free data

Texted Free Usage for a breakdown but only got Hi message no details

Re: Poor signal when travelling

James_B — Tue, 16 Jul 2024 12:44:57 GMT

Hi @Chrispy44,

A good way to test your phone would be a two way SIM swap.

If you swap SIM cards with your husband, does the issue follow your SIM?

James

Re: Poor signal when travelling

Chris_B — Tue, 16 Jul 2024 12:45:48 GMT

@Chrispy44 Try performing a network reset on the device, it’s in settings>general>transfer and reset>reset>reset network settings.

as for the costs
You’re not said what device your husband has and what data allowances you both get on your tariffs.
What storage size is your SE ?

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 12:53:37 GMT

Nothing about active data allowance, Yexted Bill but no details

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 13:09:02 GMT

Thank you. Will do. Might get son to help!

Re: Poor signal when travelling

bristolian — Tue, 16 Jul 2024 16:42:42 GMT

Before doing any resets, perform a 2way SIM-swap first. See if the problem follows your SIM or remains with your phone.

Put your non-working SIM in the working phone - what result?

Put the working SIM in your non-working phone - what result?

Re: Poor signal when travelling

Chris_B — Tue, 16 Jul 2024 17:05:57 GMT

@bristolian The network reset doesn’t wipe the device it just resets the network connection on the device. And seeing as the BT device doesn’t have this issue in the same locations it’s a no harm in trying it. I’ve had a iPhone many years ago that had network connection issues and it was only a few weeks old and this resolved that issue. The only thing that needs to be put back on when prompted is WiFi passwords.

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 19:13:09 GMT

Thank you again James

swapped Sims and my Sim worked well in my husbands phone.

this probably means it’s my phone at fault.

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 19:19:19 GMT

Thank you Chris.
did a network reset but it didn’t solve anything.

( he has less data than I do)

swapped SIMs with my husband and it was fine in his phone. Looks like it might be my phone. I have been thinking it’s ee . Changed my package last year as I was fed up with it but no change.
thank you for your suggestion.

Re: Poor signal when travelling

Chrispy44 — Tue, 16 Jul 2024 19:22:50 GMT

Thank you Bristolian

i think swapping SIMS has shown what the problem is as my SIM worked ok in my husbands phone. This has been a long term

priblem so needed to sort it before leaving ee. Don’t think it’s their fault maybe my phone!

Re: Poor signal when travelling

Chrispy44 — Thu, 18 Jul 2024 05:04:44 GMT

Thank you for all your suggestions . After reset , and swapping SIM I have come to the conclusion that it is my phone causing the problem ( not ee!!) I have now ordered a new phone! Thank you all again.