topic Re: Loss of all service in Mobile Network discussions

Loss of all service

Buster1999 — Mon, 01 Jul 2024 13:22:25 GMT

I have recently moved to EE from Plusnet but I am receiving no service anywhere. I never used to get any in the house, as I live in a granite cottage. But I did used to get it in the garden. I've also driven to many places within around 50 miles of my home and am getting no service at all anywhere.

I am in Penzance, Cornwall. I've checked the service for this area and it's stating all should be fine. I'm using an Oppo Reno Z that is approximately 5 years old now.

Is this a service issue or is there something I can do with my phone to improve the signal. I really need it running properly before the weekend as I'll be travelling up country. Any advice would be appreciated, thanks.

Re: Loss of all service

bristolian — Mon, 01 Jul 2024 14:37:17 GMT

Does your phone work in other locations?

Do other EE phones work in your location?

Re: Loss of all service

Buster1999 — Mon, 01 Jul 2024 20:30:18 GMT

As far as I'm aware other EE phones are working fine here. My phone does not work at my house, nor anywhere within a fifty mile radius.

Re: Loss of all service

bristolian — Mon, 01 Jul 2024 20:31:46 GMT

That begins to sound like your phone may have a fault. A 2-way SIM swap would prove it.

Put your non-working SIM in a working phone - what result?

Put a working SIM in your non-working phone - what result?

Re: Loss of all service

Buster1999 — Mon, 01 Jul 2024 23:43:36 GMT

Thanks. I'll get hold of another phone tomorrow and give it a try.

Re: Loss of all service

Buster1999 — Tue, 02 Jul 2024 13:43:32 GMT

Ok, I've tried my SIM in a different phone and I am getting a signal. So it appears I may have an issue with my phone. What would be a good place to start looking? I've run ccleaner. Are there any settings I should check?

And, thanks for your help

Re: Loss of all service

bristolian — Tue, 02 Jul 2024 14:29:10 GMT

The only test worth trying is a manual network search, to see if EE is listed as an available network.

That would make some difference as to what the underlying fault might be.

Re: Loss of all service

Buster1999 — Tue, 02 Jul 2024 16:49:06 GMT

I've tried going through all the settings but can find no options to choose a mobile network. The only thing I could find is here where it says 'Carrier: No services'.

Re: Loss of all service

Buster1999 — Tue, 02 Jul 2024 17:45:40 GMT

I've now somehow managed to get this to read 'EE' instead of 'no services'. However it won't make any calls, keeps saying the numbers I am dialing are invalid.

Re: Loss of all service

James_B — Wed, 03 Jul 2024 12:48:14 GMT

Are you able to receive calls, @Buster1999?

Have you tried dialling a number manually, rather than initiating the call from your contacts?

James

Re: Loss of all service

Buster1999 — Wed, 03 Jul 2024 14:24:38 GMT

I've ended up doing a full factory reset. Took a while to back up and then reload stuff but it seems to have solved the problem. I can now make and receive calls and use roaming data.

It seems the reason I was getting 'invalid number' when I tried to make a call was because I also now have an issue with my landline. When it rains it pours, but at least my mobile is working again.

Re: Loss of all service

James_B — Wed, 03 Jul 2024 14:33:18 GMT

That's great, @Buster1999 🙂

Best of luck getting your landline issue sorted.

James

Re: Loss of all service

bristolian — Wed, 03 Jul 2024 15:26:59 GMT

@Buster1999 wrote:

I can now make and receive calls and use roaming data.

Roaming means using your phone whilst abroad. I think you mean "mobile data"