topic Re: Network is to down for 2 days to carry our maintenance - will I get money back? in Mobile Network discussions

Network is to down for 2 days to carry our maintenance - will I get money back?

Andrew-Matlock — Sat, 29 Jun 2024 11:56:03 GMT

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Chris_B — Sat, 29 Jun 2024 12:00:53 GMT

@Andrew-Matlock No. As per your contract that’s states about planed maintenance. You still have the option to use WiFi calling.

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Andrew-Matlock — Sat, 29 Jun 2024 12:01:49 GMT

Why are we not informed before maintenance?

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Andrew-Matlock — Sat, 29 Jun 2024 12:03:03 GMT

There is no mention of this maintenance being planned

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Chris_B — Sat, 29 Jun 2024 12:09:29 GMT

@Andrew-Matlock If it’s not planned maintenance then it’s could just be a faulty mast. Issue do occur that are out of EEs control and you are still not refunded when this happens. Did you not read the contract T&Cs that you agreed too ?
No network has perfect 365 day service over the UK. you still have the option to use WiFi calling.

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

bristolian — Sat, 29 Jun 2024 12:40:34 GMT

EE's UK network is not down, but there may be a local outage in your area - something which happens on all networks from time-to-time and is unavoidable.

You can use the "my places" feature on the coverage webtool to get updates on planned & unplanned outages in upto 5 UK locations - https://ee.co.uk/help/mobile-coverage-checker

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Cleggy73 — Thu, 26 Jun 2025 09:41:22 GMT

Mine was down also for 2 days,pr26 area,with no warning, and I agree ,there should be compensation

Re: Network is to down for 2 days to carry our maintenance - will I get money back?

Leanne_T — Thu, 26 Jun 2025 11:23:52 GMT

Afternoon @Cleggy73

Thanks for coming to the community.

If you get in touch with our tech guides, they will get the account looked into and see if any refund for the loss of service is available.

Leanne.