topic Re: Re: Poor service in Mobile Network discussions

Re: Poor service

andyclarkey2002 — Wed, 26 Jun 2024 19:55:43 GMT

What a shock loads of people are having the same issues with EE, 4G doesn’t work calls drop out can’t make calls, sorry sir our network is fine. No it’s not and I pay a lot of money to not be able to use our phones.

DO SOMETHING EE

Re: Re: Poor service

bristolian — Wed, 26 Jun 2024 19:58:58 GMT

Lots of people have issues with every mobile network..

What are the specific issues you're having using your EE phone? Are you on PAYG or pay-monthly? Are these issues specific to one location or are they more generalised?

More general issues can often be caused by device issues.

Re: Re: Poor service

Northerner — Wed, 26 Jun 2024 20:25:53 GMT

Hi @andyclarkey2002

Lots of variables and EE are upgrading their network generally.

Can you provide a bit more information on your circumstances.

Thanks

Re: Re: Poor service

andyclarkey2002 — Wed, 26 Jun 2024 20:46:30 GMT

Pay monthly customer, problems are limited to ox28 area, but EE say there is nothing wrong, so why is it fine in other areas.
Sent from my iPhone

Re: Re: Poor service

andyclarkey2002 — Wed, 26 Jun 2024 21:00:30 GMT

Our local area OX28 has network issues but EE or NN(nothing and nowhere) say there’s nothing wrong, no 4G calls dropping out can’t make calls, but move to another area and it’s fine, I’m making contact with other local EE customers to make a case against them.

Sent from my iPad

Re: Re: Poor service

bristolian — Wed, 26 Jun 2024 22:02:29 GMT

@andyclarkey2002 wrote:
no 4G calls dropping out can’t make calls

Does VoLTE coverage show when you have problems with calls dropping or not connecting?

There is value in any affected customer reporting their issues, to allow further investigations.