Data issues

Andrewn960 — Wed, 19 Jun 2024 18:33:26 GMT

The last week I have been having issues with data both 4G and 5G even when I have full signal. I have unlimited data as well. The data either works not at all or is very very slow. Network checker says no issues either. I have another phone with EE and this seems to be fine. Could it be an issue with the phone? I have an iPhone 15 pro max and I’ve tried restarting and resetting all network settings. I have an ESIM also if that makes any difference

Re: Data issues

bristolian — Wed, 19 Jun 2024 19:38:57 GMT

@Andrewn960 wrote:

I have another phone with EE and this seems to be fine. Could it be an issue with the phone?...I have an ESIM also if that makes any difference

This is where an eSIM is a major disadvantage. If you had a physical SIM I would suggest a 2way SIM-swap - putting the working SIM in the non-working phone, and the non-working SIM in the working phone... to see where the problem follows,

With the eSIM being embedded in the phone, then you cannot differentiate between a SIM issue & phone fault.

Having said that, I find it unlikely that a SIM issue would cause slow data - it would cause the complete loss of a function, not a degradation in it.

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Data issues

Re: Data issues