topic Re: Ee edge in Mobile Network discussions

Ee edge

Jade100 — Mon, 17 Jun 2024 10:39:32 GMT

Since I have been back from holiday my phone has said ee edge / E. I have turnt mobile data on and off and hard reset my phone. What do I do?

Re: Ee edge

Northerner — Mon, 17 Jun 2024 11:43:56 GMT

Hi @Jade100

What phone do you have and are you on EE PAYG or pay monthly contract.

Thanks

Re: Ee edge

bristolian — Mon, 17 Jun 2024 17:06:22 GMT

Was your holiday in the UK or abroad? Toggling mobile data is unlikely to make any difference if your phone is on the 2G network.

Does your phone have a menu option for disabling 4G or forcing 2G-only? Alter it to auto if so.

Re: Ee edge

Jade100 — Mon, 17 Jun 2024 17:29:37 GMT

It’s a iPhone 15 pro 🙂

Re: Ee edge

Jade100 — Mon, 17 Jun 2024 17:34:32 GMT

It was in Portugal. I’ve been there quite a few times with the same phone and I use my roaming data. This is the first time I’ve had a problem. I have it on 5G and it’s on auto 5G. I even turn flight mode on a off 😂

Re: Ee edge

Leanne_T — Tue, 18 Jun 2024 07:23:41 GMT

Hi @Jade100

Thanks for coming back to us.

Is this happening in more than one location?

Could you try resetting the network settings, to do this go into your iPhone Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will restart the iPhone and remove any saved WiFi passwords.

Let me know how you get on 🙂

Leanne.