topic Re: Bad EE signal in Kew, Richmond in Mobile Network discussions

Bad EE signal in Kew, Richmond

HKat — Tue, 28 May 2024 16:21:14 GMT

In the last few weeks there’s been really bad signal in Kew to the point where no phone calls can be received or texts which makes it difficult to login to mobile apps. Is there a technical problem somewhere that needs to be fixed?

Re: Bad EE signal in Kew, Richmond

Katie_B — Tue, 28 May 2024 16:52:15 GMT

Good evening @HKat.

Thanks for coming here.

When you search the area using the Status Checker do any known issues show?

Katie

Re: Bad EE signal in Kew, Richmond

HKat — Tue, 28 May 2024 17:29:16 GMT

Hello Katie_B,

Thank you for your reply. I have tried doing this many times, I can see that it says Indoors the signal is weak but then it crashes. I have good wifi so that’s not the problem.

HKat

Re: Bad EE signal in Kew, Richmond

Katie_B — Tue, 28 May 2024 17:36:43 GMT

Thanks for getting back to me @HKat.

Are you able to try on another device?

If this continues and you are unable to check the network status in your area I'd recommend giving us a call.

I'd also recommend using WiFi Calling.

Katie

Re: Bad EE signal in Kew, Richmond

HKat — Tue, 28 May 2024 18:45:04 GMT

Yes, I have tried it on my iPad and the same error message comes up.

EE signal used to be good in Kew. Something has definitely changed in the last few weeks. If it continues like this I’m afraid we will have to change provider as the EE signal is too weak for everyday life!

Thank you,

HKat

Re: Bad EE signal in Kew, Richmond

bristolian — Tue, 28 May 2024 20:35:32 GMT

It also sounds like you're using the "check coverage" option to predict service in a given area.

Try using the "check status" option to search for known issues. It also includes a facility to report issues.

Re: Bad EE signal in Kew, Richmond

HKat — Tue, 28 May 2024 21:15:47 GMT

Thank you for your response. Apparently it’s a known problem but it doesn’t say how long it will take to fix. It’s been really bad for a few weeks.

Thank you again,

HKat

Re: Bad EE signal in Kew, Richmond

HKat — Fri, 31 May 2024 08:47:52 GMT

Signal continues to be bad indoors and we cannot receive calls or texts. Can someone please tell us what the plans are for fixing the issues with some timelines? It’s no good just saying that it’s a known problem.

Thank you,

HKat

Re: Bad EE signal in Kew, Richmond

Leanne_T — Fri, 31 May 2024 10:37:23 GMT

Hi there @HKat

Thanks for coming back to the community.

You can register for updates for the area on the Service Status Checker, the network team will keep you updated via text or email.

If you would like to discuss your options and get further details on the work needed, please call us on 150 and our tech guides will be happy to help

Leanne.

Re: Bad EE signal in Kew, Richmond

HKat — Fri, 31 May 2024 12:38:19 GMT

Hello Leanne,

Thank you for your response. I have registered for updates but I have heard nothing.

I will wait for a few more days to see what happens.

Regards,

HKat

Re: Bad EE signal in Kew, Richmond

Leanne_T — Fri, 31 May 2024 13:27:16 GMT

Thanks for reporting the service issue and registering for updates on the status checker @HKat

Let us know how you get on 🙂

Leanne.

Re: Bad EE signal in Kew, Richmond

REvansUK — Sun, 02 Jun 2024 20:01:07 GMT

Myself and many other residents in the Kew area of London are also having similar difficulties with the EE network. Please can this be resolved as it is unusable.

Re: Bad EE signal in Kew, Richmond

Katie_B — Mon, 03 Jun 2024 12:33:52 GMT

Hi @REvansUK.

Please report this via the Status Checker or by giving us a call on 150.

This will notify our network team who can investigate this further.

Katie

Re: Bad EE signal in Kew, Richmond

HKat — Thu, 13 Jun 2024 09:51:07 GMT

I would just like to say that the signal in Kew has been fixed, actually it was fixed last week. Thank you EE for fixing it.

Best regards,

HKat

Re: Bad EE signal in Kew, Richmond

Leanne_T — Thu, 13 Jun 2024 10:13:19 GMT

Thanks for coming back to us and letting us know @HKat

Leanne.