topic Re: cannot make a phone calls and text. in Mobile Network discussions

cannot make a phone calls and text.

MagdalenaP — Tue, 11 Jun 2024 15:27:36 GMT

Re: cannot make a phone calls and text.

bristolian — Tue, 11 Jun 2024 15:29:09 GMT

Does your phone show network coverage? Are you in the UK or abroad? Are you on PAYG or pay-monthly?

Re: cannot make a phone calls and text.

MagdalenaP — Tue, 11 Jun 2024 15:33:49 GMT

Yes almost full and I top up twice 5 pound PAYG, I change for 2g,3g nothing helps I cannot call and receive phone calls

Re: cannot make a phone calls and text.

bristolian — Tue, 11 Jun 2024 15:40:56 GMT

When network coverage is shown on your phone, what happens when you try making a call?

Please text BALANCE to 150 and post back the full results to this thread.

Re: cannot make a phone calls and text.

MagdalenaP — Tue, 11 Jun 2024 15:44:23 GMT

I can't send the message and when i tried to call I heard back it look like you do not have enough credit , but it is not true

Re: cannot make a phone calls and text.

MagdalenaP — Tue, 11 Jun 2024 15:57:13 GMT

so what can I do ??

Re: cannot make a phone calls and text.

XRaySpeX — Tue, 11 Jun 2024 16:48:37 GMT

Perhaps our PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.