topic Re: Network Down in Mobile Network discussions

Network Down

JWhitehead24 — Mon, 10 Jun 2024 07:54:44 GMT

For several months now (since at least 18th March) I've not been able to get signal on my phone at home to make/receive texts and phone calls, and then I can't do anything online (ie WhatsApp messages) when I leave the house. Speaking to neighbours in the area, they have the same issue. I don't have a landline so this is affecting my work and also not being able to make/take calls to Doctor and hospital. I am now considering moving from EE because after a number of engineers, nothing has changed.

Re: Network Down

bristolian — Mon, 10 Jun 2024 08:57:10 GMT

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

The status checker also includes an option to "report a problem"