topic Can’t receive or make phone calls in Mobile Network discussions

Can’t receive or make phone calls

MkaMaier — Thu, 06 Jun 2024 13:41:57 GMT

Hi,I have recently changed from prepay sim only to contract and ever since I can’t receive or make phone calls.text work and mobile data works.any suggestions?I have already switched the phone on/off a few times.had it in airplane mode.selected the ee network from settings

Re: Can’t receive or make phone calls

bristolian — Thu, 06 Jun 2024 13:47:41 GMT

Are you in the UK or abroad? When exactly is "recently" that you converted to pay-monthly, and how did you do so?

Re: Can’t receive or make phone calls

MkaMaier — Thu, 06 Jun 2024 13:50:10 GMT

I’m in the UK.I switched last Sunday.It happened over the phone with an agent,all the changes,billing and everything shows on my account in the app.I was told the sim will remain the same and all changes should take effect once the phone is restarted

Re: Can’t receive or make phone calls

bristolian — Thu, 06 Jun 2024 13:51:49 GMT

That rules out a roaming issue.

What happens when you try making a call? What happens when someone calls your number?

Re: Can’t receive or make phone calls

MkaMaier — Thu, 06 Jun 2024 13:55:03 GMT

When I try to call it doesn’t ring out it just straight away say call ended same when someone tries calling me.

Re: Can’t receive or make phone calls

Leanne_T — Thu, 06 Jun 2024 15:44:55 GMT

Hi @MkaMaier

Thanks for coming to the community.

This will need to be looked into for you to see why you are unable to make and receive calls, to do this please get in touch with our tech guides from any other phone by calling 07953 966 150.

Thanks 🙂

Leanne.