topic Re: EE on 1p Mobile in Mobile Network discussions

EE on 1p Mobile

bulldog147 — Sat, 01 Jun 2024 16:49:10 GMT

Why is EE put 15 MHz for 5G in TF7 5 area? believe to be mount way mast (ee) other area getting 375/75 while my area getting 100/15 come on EE sort this mast out! I can see netmonster app for mobile signal other area TF3 get Band 1,3,7 20+15+20+40 MHz

Re: EE on 1p Mobile

Chris_B — Sat, 01 Jun 2024 18:50:20 GMT

@bulldog147 Are you a 1p mobile customer ?

Re: EE on 1p Mobile

bristolian — Sat, 01 Jun 2024 20:43:07 GMT

I'm not sure what you're actually asking, but service queries from 1p-Mobile users should be directed at 1p-Mobile.

The same applies to any MVNO.

Re: EE on 1p Mobile

bulldog147 — Thu, 06 Jun 2024 13:05:45 GMT

No any MVNO (1p Mobile) run by EE network as it EE main responsible for any network status as 1p mobile told me. I type in post code under EE network issues there is problem in the area and click here for more information - but stupid EE won't let me access it unless you are EE customer! That's bang out of order, the network signal fault should show information to public why hidden it to ee mobile customer only. I have raised this complaints to Ofcom about this site https://ee.co.uk/help/service-status showing useless no information to put on it.

Network issues here for ongoing for 5 months now.

Re: EE on 1p Mobile

bristolian — Thu, 06 Jun 2024 13:33:12 GMT

@bulldog147 wrote:

No any MVNO (1p Mobile) run by EE network as it EE main responsible for any network status as 1p mobile told me.

There has been a misunderstanding here, and incorrect advice posted on this thread as a result.

EE provide the radio coverage for their MVNO's, but those MVNO's are responsible for all customer service interactions.

It is the responsibility of 1p-Mobile to act as conduit for those queries, and direct them to the host operator as appropriate. EE are completely within their rights to restrict their status information however they see fit.