topic Re: Do I need to request 5G or should it just work? in Mobile Network discussions

Do I need to request 5G or should it just work?

Happy2Strum — Wed, 05 Jun 2024 14:53:49 GMT

Do I need to request 5G or should it just work?

I entered into a 5g plan a few months ago when I only had a 4G phone, I now have a 5G capable phone (Google Pixel 7a) but I'm still only getting 4G. Can anyone tell me if I need to request 5G or should it just work?

Re: Do I need to request 5G or should it just work?

bristolian — Wed, 05 Jun 2024 14:56:26 GMT

If you already had a 5G-plan, now have a 5G-phone, and are in a 5G coverage area, you should receive 5G services.

Use the coverage checker tool to see whether you are in a 5G-enabled location - https://ee.co.uk/help/mobile-coverage-checker

Re: Do I need to request 5G or should it just work?

Happy2Strum — Wed, 05 Jun 2024 15:08:11 GMT

Apologies, I should have added that the coverage map states good 5G coverage outdoors and not so good indoors but my phone continues to report "4G" on the screen next to the mobile network icon regardless of me being in or outdoors

Re: Do I need to request 5G or should it just work?

Leanne_T — Wed, 05 Jun 2024 16:24:55 GMT

Hi there @Happy2Strum

Thanks for coming here 🙂

Have you been able to try other areas to see if you have 5G signal?

Is there anyone else in the area that you know on EE and have 5G showing?

Leanne 🙂

Re: Do I need to request 5G or should it just work?

Happy2Strum — Wed, 05 Jun 2024 16:46:02 GMT

Hi @Leanne_T

I only set the phone up this afternoon so I haven't had a chance to delve into the problem in any depth yet, I just thought I'd ask the question first to make sure that the phone should be working on 5G before I started chasing a problem that doesn't exist.

Re: Do I need to request 5G or should it just work?

Leanne_T — Wed, 05 Jun 2024 16:46:56 GMT

I see @Happy2Strum

Please let us know how you get on after using the phone in other areas and see if 5G shows available 🙂

Leanne.

Re: Do I need to request 5G or should it just work?

Pomeroy784 — Thu, 06 Jun 2024 09:32:57 GMT

I have a similar issue. Just got a new phone (pixel 8a) and my esim in it won't connect to 5G in 5G areas whereas it would in my old phone... Wondering if any solutions out there!

Re: Do I need to request 5G or should it just work?

Leanne_T — Thu, 06 Jun 2024 10:55:11 GMT

Hi @Pomeroy784

Could you check your phone settings and see if 5G is showing in your network settings?

Leanne 🙂

Re: Do I need to request 5G or should it just work?

Happy2Strum — Thu, 06 Jun 2024 11:02:13 GMT

Hi @Leanne_T

My phone downloaded Android 14 update during the night and hey presto, I now have 5G

Re: Do I need to request 5G or should it just work?

Leanne_T — Thu, 06 Jun 2024 11:12:42 GMT

Thanks for coming back and letting me know @Happy2Strum

Leanne 🙂