topic Re: Mobile phone mast making a loud rattling noise in Mobile Network discussions

Mobile phone mast making a loud rattling noise

LittleMy34 — Wed, 05 Jun 2024 21:54:33 GMT

There is a mobile base station or mast near our house and it has started making a loud rattling noise at irregular intervals, often at night or early in the morning. Who do I contact about this? It is keeping my teenager awake during their A level weeks.
Many thanks

Re: Mobile phone mast making a loud rattling noise

bristolian — Wed, 05 Jun 2024 21:56:46 GMT

There will be a H&S/legal notice on the perimeter fence of the site, giving a specific site-reference and contact number for scenarios such as this.

Possibly could be an issue with the equipment cooling.

Re: Mobile phone mast making a loud rattling noise

LittleMy34 — Wed, 05 Jun 2024 21:59:10 GMT

There is a site reference and a number - I called them and they have been out to see it and said it’s EE equipment making the noise, so I need to contact EE, but there’s no number on there for them.

Re: Mobile phone mast making a loud rattling noise

bristolian — Wed, 05 Jun 2024 22:02:57 GMT

That sounds like a multi-operator site and you've identified another MNO.

Try 0800 526151, they'll need the site reference.

Re: Mobile phone mast making a loud rattling noise

LittleMy34 — Fri, 07 Jun 2024 08:41:42 GMT

Thanks for that number, but it seems to be for Ericsson, rather than EE and they didn't seem to know what I was talking about!

Re: Mobile phone mast making a loud rattling noise

bristolian — Fri, 07 Jun 2024 08:49:10 GMT

That's correct, Ericsson manage the RAN day-to-day.

Re: Mobile phone mast making a loud rattling noise

LittleMy34 — Fri, 07 Jun 2024 08:53:07 GMT

I'm not sure what a RAN is, but they seemed very confused and then they hung up on me, so I don't think I got very far with them. Vodafone seemed very sure that it was EE's equipment and therefore problem - I'm thinking surely there must be someone at EE I can talk to about this!

Re: Mobile phone mast making a loud rattling noise

Leanne_T — Fri, 07 Jun 2024 08:58:25 GMT

Hi @LittleMy34

I have sent you a private message for some details 🙂

Leanne.

Re: Mobile phone mast making a loud rattling noise

bristolian — Fri, 07 Jun 2024 09:00:10 GMT

RAN is shorthand for radio access network. It's the collective term for the radio sites that your phone uses to access EE's network.

The number I posted, is the number provided on all EE's radio sites for situations such as this. Employing the standard CS approach of speaking to someone else, may have worked here.